Hi @Kalinda5 !

I hope I can help you with your issue today.

I would highly recommend going back to windows 10 as all driver support is technically for Windows 10 as 11 is still not finished.

I also would recommend going to a Best Buy or a Micro Center to have them plug in or reconnect the internal speaker connector so incase a issue happens they have to replace it themselves.

Hope I could help, and I highly recommend you restart the laptop and enter the BIOS via F12 and start an ePSA test so you can check if the speakers physically work.

Hi, @Kalinda5! I have the same problem, did you find a solution?

Hi @LucasLisboa1, yes I finally found out the problem. I replaced the speakers but that didn’t work. It ended up being the actual audio card. It had failed. As soon as it was replaced I had the sound back. Has worked perfectly since. Apparently it is a common problem on this laptop. Hope this helps. 

Hi Kalinda, how did you replace your sound card? Did you just buy an external one or can you replace the one in the laptop? Thanks!!

Hi, 

‘Dell actually replaced it under warranty for me. They sent a technician to my home and he opened the laptop and took out the old one and replaced it with a new one. It honestly didn’t look all that hard to do. If it ever happens again and not under warranty I’d do it myself.

Congratulations!

@Kalinda5 

Thanks for the quick response! It was just a simple unplug and plug? No soldering or removing any other parts? Getting it replaced at Best Buy is really

pricey and they would need to ship it out for weeks. Also do you know the specific part they used by chance?

I replaced mine too, getting an used on ebay, but not working. I'm very disappointed. I have always had and still have several Dell laptops. A G7, two XPS and this alienware is making me upset.