Avtar Error 5244 (code 3: The system cannot find the path specified)

Question

I am trying to clean up a majority of the exceptions that occur during our backups and this one seems to be the most prevalent . avtar Error <5244>: Unable to open directory 'D:\IT\Users\Username\Documents\My Music' (code 3: The system cannot find the path specified) When I open the server the directory listed is not on the server so there is nothing to backup. I know I can list the directory as an exclusion but I'm wondering if there is a better way to get rid of the error since the directory is not there in the 1st place. avtar Info <7551>: NTFS soft link 'D:\IT\Users\USERNAME\Documents\My Music'; skipping content. avtar Warning <12516>: Path 'D:\IT\Users\USERNAME\Documents\My Music' not found. Verify that path exists on the system avtar Error <5244>: Unable to open directory 'D:\IT\Users\USERNAME\Documents\My Music' (code 3: The system cannot find the path specified). Thanks in advance for the help and please let me know if more info is required. Charles

ionthegeek · Accepted Answer

The Avamar client will attempt to follow soft links. If it finds that the target of the link does not exist, it will report the exception shown. If you remove the broken soft link, you should stop seeing this exception.

ctillman · Answer

All versions are English. I haven't opened a service request yet, thought I would try my luck out here 1st.

iop2go · Answer

I have the EXACT same problem, this install is very new, but i cannot seem to find the origin of the problem.

I get exceptions all over the place for files and directory that Avamar try to backup, but does not physically exist on the server.

Are you running an internationalized version of Windows ctillman, (other than English?)

The only thing I noticed, is that the exceptions always seem to pop on windows soft link in yoru native language, that usually point to somewhere else; (ie, in french while "c:\USERS\TESTUSER1\Mes Documents", it really is c:\USERS\TESTUSER1\My Documents" under the cover).

Did you open a service request ?

J_H_ · Answer

I was told this this an junction error and that there is a utiltiy out there to remove junctions. once I do that the errors go away.

Russell_Hockey · Answer

180330 : Avamar backups complete with Error <5244>: Unable to open directory  (code 3: The system cannot find the path specified).             https://support.emc.com/kb/180330

J_H_ · Answer

I agree it is a junction issue.  had a lot of them when we first installed Avamar. used the Junction util to clean them up. now I rarely see them.

Russell_Hockey · Answer

Could you please clarify, what is the 'Junction Util' ? thank you!

Manzoor_BKP · Answer

Hi Ian How can i broken the link is there any method please share hope to hear from you soonest

ionthegeek · Answer

You just need to find the soft link that is pointing to a non-existent path and either update it to point to the correct path or delete it.

J_H_ · Answer

search Microsoft or just the web for junction.exe http://technet.microsoft.com/en-us/sysinternals/bb896768.aspx

Manzoor_BKP · Answer

Hi Experts

Still i have the same error

avtar Error <12516>: Path "C:\Windows\System32\�Î" not found. Verify that path exists on the system (Log #1)
avtar Error <5244>: Unable to open directory "C:\Windows\System32\�Î" (code 3: The system cannot find the path specified). (Log #1)

Can any one provide the easy solution for this exceptions..

waiting for solution guys.

Thanks.

Manzoor_BKP · Answer

Can any one give the solution

J_H_ · Answer

WE DID - give the solution its a link issue, find it and remove it or use the junction util. to remove it.

Avamar

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