Customer complaints

Question

I ordered laptop and received 14' Laptop carrier bag. I contacted customer service and they asked me for 2 days and in these two days I asked for superior but they were always busy. When I called again after 2 days they asked me for 12 hours and I give them 3 days. After three days they asked for 5 days and nothing so far. They told me manger will call me but never happened. The customer service is so bad that Dell knows and that's why they won't put complaint department. There is no complain department on call or email but you can only write to them. What a joke Dell is. There is no one in Dell that knows anything related to customer service and no manager exists because I couldn't find any, over 10 calls. I have contacted my bank since they don't stick to their time line, can't find my laptop in their warehouse (it's dell package I received that has carrier bag), can't find manager and can't complaint. Calls are hanged on me and worthless customer service.

DELL-Cares · Answer

Hello, we have sent you a private message. With kind regards,Dell Social Media Team

GenKingKhan · Answer

I ordered laptop on £1164 laptop and received bag instead. It took them 15 days to solve and informed they found replacement laptop.

The laptop they are offering me, I have been keeping an eye on and the price of that laptop on Dell was £1044. This is what we are dealing here with.

GenKingKhan · Answer

Ok

DELL-Cares · Answer

Hello, we would like to kindly ask you to remove all private information from your post for the security of your private data. Thank you in advance, Dell Social Media Team

DELL-Cares · Answer

I assume you have you been offered the refund of your order. If the replacement suggestion is not suitable, I believe the refund is the only solution.     Thank you in advance, Apostolos

GenKingKhan · Answer

I bought laptop and having issue to dell has so much useless tech assistance that that don't know a single letter about tech. I specifically emailed not to call me after 3 pm but look at the Dell assistant to call me after 3 pm.

GenKingKhan · Answer

T doesn't matter to them, that's why they don't have complaint department and its the first company that doest this.

Customer Care

Customer complaints

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