Dell Reward Points missing

Hi,
Thank you for contacting Dell.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further

Hi @Tandarg 

Thank you for reaching out! It looks like a private support case has been created to help resolve your issue. Please check your private messages and respond at your earliest convenience so we can get this sorted out for you.

@DELL-Nat M​ 

I provided the information that was requested and was told the points had expired. The private message has been closed, so I can't reply to it.

According to Dell Canada's terms and conditions, Reward Points only expire if I haven't received or exchanged any points for one year. I have never had a 12 month period where I did not receive some Reward Points.

@DELL-Cares​ 

Since my private message with the official Dell representative was closed after they decided that my points had expired, I am unable to provide any additional information to them directly.

I need to clarify that I am a Dell Canada customer, and the expiration policy that they applied is not the Canadian policy.

Dell Canada’s Terms & Conditions state:

"Rewards Points will expire following one-year during which you have not received or exchanged any points."

This is a 12-month inactivity rule, not the U.S. "15th day of the 13th month" rule that was referenced by the Dell representative in the private message. The U.S. rule does not apply to Canadian accounts.

I have earned Dell Reward Points continuously since June 2024. Although there were two months where I did not earn points, I have never had a 12-month period without earning points. Under the Canadian policy, my points cannot have expired.

Additionally, Dell’s own FAQ post acknowledges that a program update at the end of May 2026 caused issues with points balances. My points were removed on May 27, 2026, which aligns exactly with the timing of this system issue.

For these reasons, I am requesting a correction and reinstatement of the points removed on May 27, 2026. The expiration applied to my account does not match the Canadian Terms & Conditions.

Thank you for your assistance.

I’m having the same issue with my Dell Reward Points. They’re not showing up in my account even though I completed the qualifying purchase. Has anyone found a way to fix this? 🙂

I’m seeing the same issue with Dell Reward Points. It looks like the May program update may have affected some accounts. I’d recommend contacting Dell Support through private message and asking them to review the points history and the date they were removed. Hopefully they can get this sorted out for you. 👍