Unsolved
1 Rookie
•
2 Posts
•
7 Points
0
13
August 4th, 2026 15:34
Dell Reward Points missing
According to the Dell Reward Points Missing Mega Thread,
Dell performed a program update at the end of May. This update incorrectly caused all of my Dell Reward Points at the time to be redeemed. I did not redeem them myself, and the points were not about to expire. Please review my points and undo the redemption caused by the program update.
No Events found!
DELL-Cares
Moderator
•
27.8K Posts
•
544 Points
0
August 4th, 2026 15:51
Hi,
Thank you for contacting Dell.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further
DELL-Nat M
Community Manager
•
3.7K Posts
•
21K Points
0
August 4th, 2026 15:52
Hi @Tandarg
Thank you for reaching out! It looks like a private support case has been created to help resolve your issue. Please check your private messages and respond at your earliest convenience so we can get this sorted out for you.
Tandarg
1 Rookie
•
2 Posts
•
7 Points
0
August 5th, 2026 18:04
@DELL-Nat M
I provided the information that was requested and was told the points had expired. The private message has been closed, so I can't reply to it.
According to Dell Canada's terms and conditions, Reward Points only expire if I haven't received or exchanged any points for one year. I have never had a 12 month period where I did not receive some Reward Points.