Garbage Customer Care

Question

G'day,

Do anyone know how to escalate a complain with Dell? Their virtual agent (Beta) is absolutely useless and provides zero correct answers. When i finally got thru to a live person (that itself deserves a medal) I was given the run around and zero answers.

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

Boroxxar · Answer

@DELL-Cares auto response​ soooo contact customer service but 'Unfortunately, our customer service is currently unavailable.' Really starting to question my purchase....

AW3425DW Delay · Answer

@Boroxxar​ Same here, they are also deleting other legitimate complaints. If we are not contacted by a human relatively soon it might be best to initiate a charge back. At this point they are taking peoples money and providing no services for it. Your statement is incorrect. All can see your post and comments. DELL-AdminDecember 12th, 2025 17:20 = Post about not being able to contact a human instantly deletedDecember 12th, 2025 17:28 = Need asssitance with AW3425DW

Customer Care

Garbage Customer Care

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