Missing Dell Rewards

Question

Hi,

On the 14th of May (the last date I have a record for) I had 8500 Points and £300 Dell Cash Balance with nothing shown as expiring. After the update I had £190 (which has since increased to £210 through Alienware Arena rewards). I'd like to request this to be reviewed as I am looking to make a purchase soon.

Thank you.

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

f300r · Answer

@DELL-Cares auto response​ As I posted on a Tuesday, I do not understand this message. Please can I have a response to the content of my original post, thank you.

Customer Care

Missing Dell Rewards

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