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June 26th, 2026 19:31

Missing DellRewards Points

Hi Dell Team,

My Dell Rewards accounts should be linked to Alienware Arena account.  I have had a number of issues over the last few weeks:

1.  A number of Dell Rewards point gifts provided from Alienware Arena were not reflected to my balance.
2.  I noticed now that the balance is now completely blank.

I understand that there has been an issue with missing Dell Rewards points balances for many people.  I am unfortunately unable to contact anyone to get this sorted out.  Please let me know who to contact/if someone from the team is able to reach out.

Kind regards.

Moderator

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27.7K Posts

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454 Points

June 26th, 2026 20:33

Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the rewards account and do apologize for the inconvenience caused.
We are here to help you.
I have written to you via private message. Do reply with the details reqested, for us to assist you.
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