Multiple hardware failures

Question

My Dell Inspiron 15 3530 has had the motherboard replaced twice in the last 90 days. It has now died AGAIN today. I can't seem to find a way to contact someone LIVE - I don't want to return it again for a THIRD time. I have a basic support contract since the warranty ran out. How can I talk to someone about this issue? I can't keep returning my laptop every 30 days. This is a real issue for me, can someone please help?

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

morrsue · Answer

Today is October 9th, it's 6:15 PM - It is a Thursday - why is nobody available to assist me?

Customer Care

Multiple hardware failures

Was this post helpful?

Register Now! for Secure Secrets with Kubernetes & DevSecOps - and grab a lab!

Dell Technologies at SpiceWorld 2022