Orphaned Dell Order

Question

Repost as I indavertantly posted this under an old thread.

I just ordered a Dell Tower Plus, monitor and PCMover software from Dell Outlet Store. Your system created a new Dell account under my PayPal email which I cannot access. I want this purchase under my current Dell account for future reference and support. FYI - for security reasons I have my PayPal account under a separate email address.

How can this be remedied short of cancelling the order?

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

AlWhit55 · Answer

@DELL-Cares auto response​  I cannot contact any customer service person to resolve my issue.

Customer Care

Orphaned Dell Order

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