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qianjianfei

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1 Message

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4 Points

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May 20th, 2026 20:16

refund

I purchased a XPS 14 laptop on April 8th. but I never received it. From my Dell account, I see this laptop was returned and refund to my original payment source on April 30th . However, I have not received the refund on my Credit card. How can I get this refund?

DELL-Cares auto response

Community Manager

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1.9K Posts

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188 Points

May 20th, 2026 20:17

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

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