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February 26th, 2026 20:42

System crushed; need valuation on system replacement

I need a value quote on a single Dell 5860 system we purchased that was crushed by Federal Express.   The order details are below:

<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>

Product: Dell Precision 5860 Tower

Note that the replacement quote needs to be on Dell letterhead so that FedEx realizes it is an authentic replacement cost estimate.

Please process asap as we are up against a 90 day recovery limit.   Thank you. 

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February 26th, 2026 20:42

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

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February 26th, 2026 20:50

@DELL-Cares auto response​  Our query was just entered and it is Thursday.   I assume the message is auto-generated and you do honor those hours?

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