There are hidden system files on Dell Encrypted devices that if aren't moved with the data then our agent doesn't know how to interrupt the data and will cause you to see the "format not accessible" type errors. As long as the core data on the USB drive has not been modified we should be able to recover it using the process and tools described below.
Dell-StephenO
2 Intern
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157 Posts
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July 26th, 2022 13:00
Hi @Bad_Andy,
There are hidden system files on Dell Encrypted devices that if aren't moved with the data then our agent doesn't know how to interrupt the data and will cause you to see the "format not accessible" type errors. As long as the core data on the USB drive has not been modified we should be able to recover it using the process and tools described below.
To recovery the USB drive you can follow Chapter 2 of the following guide https://dl.dell.com/content/manual82761482-encryption-recovery-v11-4.pdf?language=en-us&ps=true and the recovery tools can be downloaded using this link https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=nkf08&oscode=wt64a&productcode=dell-data-protection-encryption. Using the CMGAU tool paired with your recovery file you should be able to mount the USB on a machine running Dell Encryption and access the data.