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john.gooch

updated

1 year ago

JG

john.gooch

2 Intern

45 Posts

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168

September 11th, 2025 17:14

Linux drm client cannot connect to drmservice

Theis running fine. I read the /var/dell/drm/log log files and the service is active checking for updates and downloading files.

The service is installed in /opt/dell/dellrepositorymanager/

ls -l  /opt/dell/dellrepositorymanager/
total 2564
drwxr-xr-x.  2 drmuser root    4096 Sep 10 16:18  config
-rwxr-xr-x.  1 drmuser root     302 Sep 10 22:26  Configuration.xml
drwxr-xr-x.  4 drmuser root    4096 Sep 10 16:19 '_Dell Repository Manager_installation'
-rwxr-xr-x.  1 drmuser root     305 Sep 10 18:53  drm.Desktop
-rwxr-xr-x.  1 drmuser root    2238 Jun 12 09:35  drm.ico
-rwxr-xr-x.  1 drmuser root  619265 Jun 12 09:48  DRMPresentation.jar
-rwxr-xr-x.  1 drmuser root    3796 Jun 12 09:48  DRMServiceInstall.sh
-rwxr-xr-x.  1 drmuser root 1918227 Jun 12 09:48  DRMService.jar
-rwxr-xr-x.  1 drmuser root    1908 Jun 12 09:35  drmservice.legacy
-rwxr-xr-x.  1 drmuser root    1235 Jun 12 09:48  DRM_Service.sh
-rwxr-xr-x.  1 drmuser root    1152 Sep 10 16:19  DRMServiceUnInstall.sh
-rwxr-xr-x.  1 drmuser root     785 Jun 12 09:48  drm.sh
-rwxr-xr-x.  1 drmuser root    4286 Jun 12 09:35  favicon.ico
drwxr-xr-x.  9 drmuser root    4096 Sep 10 16:18  jre_21
drwxr-xr-x.  2 drmuser root    4096 Sep 10 16:18  lib
drwxr-xr-x. 51 drmuser root    4096 Sep 10 16:18  Licenses
-rwxr-xr-x.  1 drmuser root     523 Sep 10 16:19  logging.properties
-rwxr-xr-x.  1 drmuser root    8064 Jun 12 09:35  README.TXT
drwxr-xr-x.  2 drmuser root    4096 Sep 10 16:18  tools
drwxr-xr-x. 10 drmuser root    4096 Sep 10 16:18  web

But the client cannot connect

> drm -li=rep --verbose

java.net.ConnectException: Connection refused
Service is not running. Start the DRM service and try again. Launch DRM after sometime if you have installed DRM or restarted the system.


The service is listening on the default port and is reachable 

ss -ant | grep 8090
LISTEN     0      100                  [::ffff:127.0.0.1]:8090                                      *:*




nc -zvw 1 127.0.0.1 8090
Ncat: Version 7.92 ( https://nmap.org/ncat )
Ncat: Connected to 127.0.0.1:8090.
Ncat: 0 bytes sent, 0 bytes received in 0.01 seconds.

No error on the service status 

systemctl status drmservice.service
● drmservice.service - Dell Repository Manager Service
   Loaded: loaded (/etc/systemd/system/drmservice.service; enabled; vendor preset: disabled)
   Active: active (running) since Wed 2025-09-10 22:26:43 UTC; 18h ago
 Main PID: 200325 (java)
    Tasks: 45 (limit: 100317)
   Memory: 530.0M
   CGroup: /system.slice/drmservice.service
           └─200325 /opt/dell/dellrepositorymanager/jre_21/bin/java -Xms256M -Xmx500M -XX:MetaspaceSize=100M -Djava.security.egd=file:/dev/./urandom -cp /opt/dell/dellrepositorymanager:/opt/dell/dellrepositorymanager/lib/* -jar /opt/dell/dellre>

Sep 10 22:26:43 redacted systemd[1]: Started Dell Repository Manager Service.
Sep 10 22:26:44 redacted DRM_Service.sh[200325]: /opt/dell/dellrepositorymanager /

DRM Version is 3.4.9

OS is Rocky Linux 8.10 

Server is headless ( no desktop GUI available). 

I believe the issue is 100% the client. It might not be using the right IP address or port, but "drm -h" and "man drm" do not produce any documentation, so I don't know if there is a way to specify connection information on the command line.  

Any help would be appreciated.