Linux drm client cannot connect to drmservice

Question

Theis running fine. I read the /var/dell/drm/log log files and the service is active checking for updates and downloading files. The service is installed in /opt/dell/dellrepositorymanager/ ls -l  /opt/dell/dellrepositorymanager/total 2564drwxr-xr-x.  2 drmuser root    4096 Sep 10 16:18  config-rwxr-xr-x.  1 drmuser root     302 Sep 10 22:26  Configuration.xmldrwxr-xr-x.  4 drmuser root    4096 Sep 10 16:19 '_Dell Repository Manager_installation'-rwxr-xr-x.  1 drmuser root     305 Sep 10 18:53  drm.Desktop-rwxr-xr-x.  1 drmuser root    2238 Jun 12 09:35  drm.ico-rwxr-xr-x.  1 drmuser root  619265 Jun 12 09:48  DRMPresentation.jar-rwxr-xr-x.  1 drmuser root    3796 Jun 12 09:48  DRMServiceInstall.sh-rwxr-xr-x.  1 drmuser root 1918227 Jun 12 09:48  DRMService.jar-rwxr-xr-x.  1 drmuser root    1908 Jun 12 09:35  drmservice.legacy-rwxr-xr-x.  1 drmuser root    1235 Jun 12 09:48  DRM_Service.sh-rwxr-xr-x.  1 drmuser root    1152 Sep 10 16:19  DRMServiceUnInstall.sh-rwxr-xr-x.  1 drmuser root     785 Jun 12 09:48  drm.sh-rwxr-xr-x.  1 drmuser root    4286 Jun 12 09:35  favicon.icodrwxr-xr-x.  9 drmuser root    4096 Sep 10 16:18  jre_21drwxr-xr-x.  2 drmuser root    4096 Sep 10 16:18  libdrwxr-xr-x. 51 drmuser root    4096 Sep 10 16:18  Licenses-rwxr-xr-x.  1 drmuser root     523 Sep 10 16:19  logging.properties-rwxr-xr-x.  1 drmuser root    8064 Jun 12 09:35  README.TXTdrwxr-xr-x.  2 drmuser root    4096 Sep 10 16:18  toolsdrwxr-xr-x. 10 drmuser root    4096 Sep 10 16:18  web But the client cannot connect > drm -li=rep --verbosejava.net.ConnectException: Connection refusedService is not running. Start the DRM service and try again. Launch DRM after sometime if you have installed DRM or restarted the system. The service is listening on the default port and is reachable  ss -ant | grep 8090LISTEN     0      100                  [::ffff:127.0.0.1]:8090                                      *:*nc -zvw 1 127.0.0.1 8090Ncat: Version 7.92 ( https://nmap.org/ncat )Ncat: Connected to 127.0.0.1:8090.Ncat: 0 bytes sent, 0 bytes received in 0.01 seconds. No error on the service status  systemctl status drmservice.service● drmservice.service - Dell Repository Manager Service   Loaded: loaded (/etc/systemd/system/drmservice.service; enabled; vendor preset: disabled)   Active: active (running) since Wed 2025-09-10 22:26:43 UTC; 18h ago Main PID: 200325 (java)    Tasks: 45 (limit: 100317)   Memory: 530.0M   CGroup: /system.slice/drmservice.service           └─200325 /opt/dell/dellrepositorymanager/jre_21/bin/java -Xms256M -Xmx500M -XX:MetaspaceSize=100M -Djava.security.egd=file:/dev/./urandom -cp /opt/dell/dellrepositorymanager:/opt/dell/dellrepositorymanager/lib/* -jar /opt/dell/dellre>Sep 10 22:26:43 redacted systemd[1]: Started Dell Repository Manager Service.Sep 10 22:26:44 redacted DRM_Service.sh[200325]: /opt/dell/dellrepositorymanager / DRM Version is 3.4.9 OS is Rocky Linux 8.10  Server is headless ( no desktop GUI available).  I believe the issue is 100% the client. It might not be using the right IP address or port, but 'drm -h' and 'man drm' do not produce any documentation, so I don't know if there is a way to specify connection information on the command line.   Any help would be appreciated.

DELL-Joey C · Answer

Hi,

Can you try doing an output of these:

# ps aux | grep dell

# cat /etc/systemd/system/drmservice.service

# cat /opt/dell/dellrepositorymanager/DRM_Service.sh

# cat /var/dell/drm/log/out.log

# cat /var/dell/drm/log/error.log

I think there is an issue with the JRE, or with the IP 127.0.0.1. Did you run drm -li=rep on the client or the server? Have you tried uninstalling and reinstalling DRM?

john.gooch · Answer

I ran drm -li=repo on the server, while in the /opt/dell/dellrepositorymanager directory.

I haven't tried uninstalling and re-installed DRM. I can try that.

Output of diagnostic commands are below

---

ps aux | grep dell

drmuser 7108940.13.85474784616552?SslSep113:10/opt/dell/dellrepositorymanager/jre_21/bin/java-Xms256M-Xmx500M-XX:MetaspaceSize=100M-Djava.security.egd=file:/dev/./urandom-cp/opt/dell/dellrepositorymanager:/opt/dell/dellrepositorymanager/lib/*-jar/opt/dell/dellrepositorymanager/DRMService.jar

root 14392670.00.02220121112pts/2S+20:440:00grep--color=autodell

---

cat /etc/systemd/system/drmservice.service

[Unit]

Description=Dell Repository ManagerService

After=network.target

[Service]

Type=simple

User=drmuser

ExecStart=/opt/dell/dellrepositorymanager/DRM_Service.sh

Restart=on-failure

[Install]

WantedBy=multi-user.target

---

cat /opt/dell/dellrepositorymanager/DRM_Service.sh

#!/bin/bash

link=`readlink "$0"`

location=`dirname "$0"`

if [ -n "$link" ]

then

location=`dirname "${link}"`

fi

if [ "$location" = "." ]

then

location=$PWD

fi

pushd "$location"

JAVA=$location/jre_21/bin/java

if [ ! -f "$JAVA" ]

then

JAVA=`which java`

if [ ! -n "$JAVA" ]

then

echo "Critical: No Java found in the system path"

exit 1

fi

jversion=`"$JAVA" -version`

if [ ! "*1.8*" = "$jversion" ]

then

echo "Critical: Unsupported Java Version found"

exit 1

fi

if [ -f "$location/DRMService.jar" ]

then

mkdir -p/var/dell/drm/log/

if [ ! -d "/var/dell/drm/log/" ]

then

echo "Critical: Dell EMC Repository Manager Application Data Folder doesn't exist, Please re-create folder /var/dell/drm/ with complete access for 'drmuser'."

exit 1

fi

mv -f/var/dell/drm/log/out.log/var/dell/drm/log/out.lastrun.log

mv -f/var/dell/drm/log/error.log/var/dell/drm/log/error.lastrun.log

exec "$JAVA"-Xms256M-Xmx500M-XX:MetaspaceSize=100M-Djava.security.egd=file:/dev/./urandom-cp"$location:$location/lib/*"-jar"$location/DRMService.jar" > /var/dell/drm/log/out.log 2>/var/dell/drm/log/error.log

else

echo "Critical: Dell EMC Repository Manager Installation not found"

fi

popd

# to handle eol

---

cat /var/dell/drm/log/out.log

Successfully intialized

Generating 4,096bitRSAkeypairandself-signedcertificate (SHA384withRSA) with a validity of 360 days

for: CN=DRM, OU=ISG, O=Dell, L=DRM, ST=DRM, C=DRM

Certificate storedinfile </var/dell/drm/drm.pem>

Certificate wasaddedtokeystore

---

cat /var/dell/drm/log/error.log

( no output.fileempty )

john.gooch · Answer

I tried to follow the user manual instructions to uninstall DRM before re-installing, but the 'Change Dell Repository Manager Installation.sh' file in the guide

doesn't exist. Typo maybe?

---

ls -lah
total 22M
drwxr-xr-x. 4 drmuser root 4.0K Sep 10 16:19 .
drwxr-xr-x. 9 drmuser root 4.0K Sep 10 22:26 ..
-rwxr-xr-x. 1 drmuser root 86K Sep 10 16:18 'Change Dell Repository Manager Installation'
-rwxr-xr-x. 1 drmuser root 4.7K Sep 10 16:18 'Change Dell Repository Manager Installation.lax'
-rwxr-xr-x. 1 drmuser root 221K Sep 10 16:18 .com.zerog.registry.xml
-rwxr-xr-x. 1 drmuser root 1.1M Sep 10 16:18 InstallScript.iap_xml
-rwxr-xr-x. 1 drmuser root 5.8K Sep 10 16:19 installvariables.properties
drwxr-xr-x. 2 drmuser root 4.0K Sep 10 16:18 InstData
drwxr-xr-x. 2 drmuser root 4.0K Sep 10 16:19 Logs
-rwxr-xr-x. 1 drmuser root 20M Sep 10 16:18 uninstaller.jar

> pwd
/opt/dell/dellrepositorymanager/_Dell Repository Manager_installation

john.gooch · Answer

I did the install and it failed. It mentioned an installation log but I'm not sure where to look. I'll check the install folder for the install log.

output of the installation process.

---

===============================================================================
Dell Repository Manager Service
-------------------------------

Dell Repository Manager Service Installation Failed. Please check logs for
more information.

PRESS <ENTER> TO ACCEPT THE FOLLOWING (OK):

===============================================================================
Install Complete
----------------

The installation of Dell Repository Manager is complete, but some errors
occurred during the install.
Please see the installation log for details. Press "Done" to quit the
installer.

PRESS <ENTER> TO EXIT THE INSTALLER:

Dell Repository Manager

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