i'm new and i have a ps6000 , i dont know how support works but i think i havent it . i cant interact with the ps6000 storage using the serial port and putty. i tried to connecting on it using the act control unit but even if i wait for 30minutes it doesnt work , i tried to press enter but still doesnt work.

more info:

i used a null cable modem standard , putty setted with com1 at 9600 baud . equallogic has 2 control 7 unit and 2psu and 16x600gb sas disks.

thank u so much to everyone could help me.