D Key on Dell G15 Unresponsive

Question

Hello,

I have a Dell G15 gaming laptop. I've had this laptop for over a year and a half now. Just this week I've started to notice that the D key on my laptop is unresponsive at times. This is most noticeable during gaming when I am using WASD for movement. My character will get stuck and not move to the right. This is very frustrating and gets me killed sometimes when it happens at the worst moment.

I've removed the key and cleaned out any dust and debris buildup, but this issue is still persisting. It doesn't occur when I am typing, but it seems to be affected by frequent pressing of the W and S keys during gameplay movement. I've also tried exiting a game while the issue is happening, and it does persist for awhile but then fixes itself and the D key is responsive again. I once had to mash D 14-15 times just to get it to type the letter one time after closing out a game. I want to add that the entirety of my time typing this post, the D key has been normal and responsive.

I have tested this across multiple games and it is certainly not a particular game issue, especially considering that it does happen when typing after gaming. What could be causing this issue? If I have cleaned the keyboard properly, what else can I do to try to fix this? I really don't want to resort to buying an additional keyboard or use a controller all the time. Any advice would be greatly appreciated.

AdrianG001 · Answer

Check if the keys are stuck on keyboard. Another step you can try is to check the keyboard functionality in safe mode and see if it exhibits the same behavior there as well.

Restart the computer.
Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the key.
Select the user account at the log in screen.
Try using your computer and see if the issue persists there.

In case of keyboard, you may also try using a USB keyboard and see if it works. If issue persists, remove the USB keyboard and use an Onscreen keyboard to see if the issue persists with that as well.
To use On screen keyboard:

Choose Start/Windows logo → Control Panel → Ease of Access → Ease of Access Center.
Click the Start On-Screen Keyboard button.
Test out the on-screen keyboard input in any application where you can enter text.
Click Options, select the Turn on numeric key pad check box, and then click OK.
Open a notepad and try typing on that by clicking on the keys of On screen keyboard.

Random125373 · Answer

I am having the exact same problem with my g15 , did you find any fix for yours and how did you remove the key cap to clean it.

now1234 · Answer

Hi, did ur problem get solved? Im facing the same issue now

Inspiron

D Key on Dell G15 Unresponsive

Was this post helpful?