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3170
May 20th, 2019 11:00
Inspiron 3580, cannot install Intel UHD driver?
Hello,
My problem is that my brand new laptop cannot install one last driver, the Intel UHD graphics driver. It detects the driver through Support Assist and on the Dell driver website but it cannot install. Giving the "driver package is not supported by your processor type". And I think that is the main reason that all games that I tried are lagging very badly. Also, I cannot set the screen resolution.
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DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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May 20th, 2019 12:00
* What preceded this issue? Did you reinstall the operating system? If yes, why? Or is this issue from the out of box state, what happened?
* Open the Device Manager. Is Intel UHD graphics listed?
* By the way, the registered owner is still in the resellers name. Sold to them on March 2, 2019. You have to register it into your name.
Fishy44
2 Posts
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May 28th, 2019 12:00
From out of box nothing special happened. It came with Ubuntu 16 and since I prefer Windows 10. I installed it and started getting the drivers for Windows 10 64 from the official Dell website. At first using Support Assist and after that failed, and Intel UHD driver couldn't be installed, I did it manually again. Still with no success.
In the device manager there was no Intel graphics listed. Only AMD and windows display device.
Since then I updated windows to the latest version and was able to install Intel UHD graphics driver. This fixed the resolution settings and the gaming experience. However Windows is still booting up really slowly.
In conclusion, is this laptop built for Ubuntu and not recommended for Windows?
robert p
6 Operator
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9.4K Posts
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May 29th, 2019 04:00
Hi Fishy44,
Thanks for posting. Apologies that your system is not performing as expected.
Here is information from the Dell knowledge base you may find helpful:
Fix Windows Boot Issues
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty or it is a software issue, then you could contact our Out of Warranty team to get a quote for a paid service request.