XPS 15 9530 Intel HD Graphics 4600 driver crash

Have the same issue. Windows 10, xps 15, for over 2000 buck. This is a real shame.. None of the fixes made this error vanish.

Guys, solution is simple. root cause is the CPU can't handle the intense graphic. solution? use your NVIDIA GPU! the problem is the default setting is always trying to utilize the CPU instead of GPU. to force using GPU, find the NVIDIA icon in your taskbar, right click, open "NVIDIA Control Panel". On the left menu, navigate to "Manage 3D Settings". Select the "Program Settings" tab, then select firefox.exe or whatever program that are failing you earlier, then choose the 2nd option "High-Performance NVIDIA processor". Click Apply and Voila!

Back before the updated drivers fixed the issue for me, I'd tried switching everything over to NVidia and still experienced the driver crashes. I figured the issue was in the Intel driver code doing the handoff to NVidia because it only happened on apps when trying to do GPU rending and any app with an "Enable hardware acceleration" option was fixed when I turned that off.

Perhaps there are several different issues at play here. A lot of people, myself included, found the issue resolved with the Intel beta drivers and the subsequent update pushed through Windows Update.

I made that on High performance power mode - nvidia is always used as default for all programs, i don't know why and how but it still crashes the intel drivers.

The problem with this is that the crash is in 2D mode.  There is no option I can see to force use of the GPU in 2D.

Also, have people noticed that after installing the old Intel driver that 2D performance isn't very good.  For instance, I have smearing when scrolling down long menus.

For everyone information, I had purchased a XPS 15 with the latest hardware in Oct. I had the same issues with graphics driver freezing every few hours with just normal web surfing, and stuff like watching online videos made it even worse, so I returned it for a refund.

I just repurchased the XPS 15, and have been using it for a week. Not a single crash of any time. Have seem some graphical glitches with scrolling in a web page, but it has been very rare. So it is possible Dell/Intel have either solved this issue in hardware, or those that are having this issue have bad hardware in some way? Hope this is helpful.

just do what """Choongyouqi""" user mentioned here. I have not seen that annoying error that was popping out 50x a day, for past 5 days now. Here what he suggested. Make sure you guys thank him for this tip. here what he mentioned to do. make sure you do EXACTLY what he said to do:

"""Guys, solution is simple. root cause is the CPU can't handle the intense graphic. solution? use your NVIDIA GPU! the problem is the default setting is always trying to utilize the CPU instead of GPU. to force using GPU, find the NVIDIA icon in your taskbar, right click, open "NVIDIA Control Panel". On the left menu, navigate to "Manage 3D Settings". Select the "Program Settings" tab, then select firefox.exe or whatever program that are failing you earlier, then choose the 2nd option "High-Performance NVIDIA processor". Click Apply and Voila!""""

ITS FIXED. THANK YOU, THANK YOU and 10,000,000,000,000 THANK YOU. That was it. once I did exactly what you mentioned, I have not seen it once. Its been 5 days now(I wanted to be 100% sure, before I reply back to you). I just don't understand, why DELL, did not send an update, that would change that settings, or notify their customers to change that settings!!!!!!!!. it took me 20 sec to do it, and like what you said, Volia, it got FIXED. AWESOME. .

AGAIN, THANK YOU so much, for your help, and the time you took posting this simple fix. A Billion THANKS:-)

Do what """""Choongyouqi""""" users mentioned above. It has worked perfectly on my XPS 15 4k Touchscreen laptop. I have not seen that annoying message (knock on wood) for past 5 days now. just fallow exactly what he says to do.  

Still, it does not solve the problem entirely, we use nvidia where we do not want to use it, the battery life is shorter. I am amazed how long its been a problem and Dell haven't still fixed it.

yeap. agree. 2D scrolling in firefox still having smearing effect

When I was originally lumbered with the previous iteration of the Dell Venue 11 pro tablet and all of it's glorious bugs, I was thinking that I may have just been unlucky and got a product Dell was ignoring because it was unfixable. True to form they released a new version of the product and continued to ignore the old one. That was expensive enough.

Now I am sitting here with a £1k+ laptop where I am having to trawl through forums to try to find a fix to a god *** *** bug caused by outdated drivers. Are these drivers released even windows 10 ready? Or are they old windows 8.1 drivers that "seemed to work"? because they don't! The driver crashes are ridiculous. On top of that sometimes it flat out freezes.

How many more afternoons of my limited free time am I supposed to lose testing fixing your *** products and trying different "solutions" that dont work? Get your shoddy engineers to find this VERY easy to reproduce error and get some windows 10 drivers out. It's absolutely unbelievable.

I had the same issue. I did this fix this AM and so far no crashes.  I had done all of the other Dell suggestions, none as easy as this. Dell didn't seem to take this problem very seriously. I've had the issue since August 2015,  One tech told me I had to wait until Dell re-wrote the driver. Good to know that someone else realized this was a BIG problem if you want to use your laptop for a presentation.

Thanks

Thank you so much.

I've been dealing with this problem for 9 month, and almost give up and buy a new computer. Dell Support could'nt help at all.

This simple steps solved everything. 

Saved my day (and my computer)

You are welcome Morten, so far the real fix is still working great for me too!

Bas / Happy XPS 9530 user (again)