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September 24th, 2019 06:00

Blue screen error (bhtpcrdr.sys failed) when trying to install Win10 on a Latitude E7250

I cleared the C drive and wanted to do a clean installation of Windows 10 Pro on a Latitude E7250. The installer USB was created by using DELL OS Recovery Tool. However, everytime when I pressed F12 and selected to boot from USB, sooner or later around the appearance of the language selection screen, suddenly a blue screen appeared, showing a message that "Your PC ran into a problem and needs to restart". Stop code: system thread exception not handled; What failed: bhtpcrdr.sys. 

I have managed to upgrade the bios to the newest version (=A21). SInce no OS installed, I could not install any driver. It seems that the error might be caused by a USB driver issue, and clearly the win10 installer generated by the DELL OS Recovery Tool has a big problem. Anyone can give me a hand on how to solve this issue? Thanks. 

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August 22nd, 2022 09:00

Thank you! This worked for me!

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