Clean Windows install on old work PC still asks for work login?

Thank you! I was able to install Windows Pro. I also did the installation without an internet connection which prevented the computer from asking me to sign in to my employer.

That said, is my service tag tied to my employer? Clearly the computer "wants" to sign in as a work PC. It also installed Netskope by default which is what my company uses. Seems I'm not fully detached from the PC that started life as a work computer, though I created a new user on installation.

Computrace?

Hi! I'm in a similar situation, and with all of us WFH, I can't take my gifted computer in to the tech department to "wipe" it. I have done the complete drive erasure in the boot setup menu, but I'm not able to update the BIOS, and I too am getting forced into the "sign into your work or school account". Yes, I already have a home license for W10/11.

---

@Echo419Alpha wrote:

Hi! I'm in a similar situation, and with all of us WFH, I can't take my gifted computer in to the tech department to "wipe" it. I have done the complete drive erasure in the boot setup menu, but I'm not able to update the BIOS, and I too am getting forced into the "sign into your work or school account". Yes, I already have a home license for W10/11.

---

Computrace resides in the part of BIOS that cannot be wiped.

what is computrace?

Welcome to the Dell Community @Echo419Alpha 

Does it produce a Username and Password to continue???

Or, is it just a screen that pops up saying "Welcome to "Company Name"" then continues to boot.???

If so that could be a "Platform Tag"!!!

Best regards,

U2

It produces a box that says “Let’s get you signed into your work or school account.” Shows the company logo, and has a box for email address. It won’t accept anything with a domain that isn’t @companyname.com 

I even tried doing the whole Shift+F10 trick to bring up cmd prompt, run task manager and kill the Network Process Flow task. Then it just “waits for a connection to microsoft”. 

I wiped it, again, and just signed in with my old company email address. It took it and loaded. So when I finally got to the desktop I took a look at the settings for windows, and the Windows version is still Enterprise, with an Enterprise key, but it won’t activate cause I’m not on my company network, and I don’t want to be. 

How can I completely remove all traces of the former configuration so I can use the laptop as if I just bought it from Best Buy?

Hi. Go into the bios. Under security you have something called "absolute". Pick permanent disabled. Reinstall p 

Has anyone been able to get over this issue? I'm still stuck on the organization login, seems like it's speaking to the Microsoft services and somehow autopilot setup is taking over, and in return prompting for company credentials. Can someone please help?

install Windows Home or Pro

Wow, I have the exact same issue. Bought a refurbished laptop on Amazon, somehow, on boot, it keeps asking for a FinThrive account. I completely wiped the drive, reinstalled a fresh copy of Windows from a USB drive that I made from the Media Creation Tool, it keep asking me for that account. Like if there was something ahead of the SSD drive that prevented me from installing my copy of Windows, something maybe in the BIOS.

I installed successfully, without issue, a copy of Linux Mint, it boots, it works, but for an unknown reason, that particular laptop is preventing me from installing my copy of Windows. There's something, somewhere in the BIOS that prevent me from doing anything Windows related when it comes to reinstallation. Linux, fine, it installed on the SSD and works great. As soon as I try Windows, it gives me no option other than connect to a network and then connect to that FinThrive account.

I was having the same problem and followed all the advice in this thread but still no luck. In the end I had to write to the former company and ask them to help.  

IT was sent the following message

"Please remove SERVICE TAG from intune portal"

This worked with the "Windows install" media from Dell, I had a few problems with install media from Microsoft as it didn't recognize some of network drivers so making connecting to the internet during setup problematic. I suggest using the DELL install disk

This is because your IT department enabled Windows Autopilot in your org Azure/M365 tenant. Windows is checking device indentificator against MS server during installation process and if S/N will be found, than company policies and OOBE will be applied instead of standard OOBE experience. You need ask your IT team to remove device S/N or service tag from Windows Autopilot registered devices in Azure. Or you can use offline OOBE mode to install Windows but first way is much better.

@Echo419Alpha​  hi bro, if youe problem solved kindly help me for the same. Pls