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734
January 30th, 2025 08:44
Dell Latitude - unknown usb device (device descriptor request failed)
Latitude E5570
Hello Everybody
I have a Dell Latitude E5570 all of the USB ports is not working
Device Manager error - unknown usb device (device descriptor request failed)
1. I have reinstalled Windows 10 & Installed all the Drivers
2. Reset Bios to Factory settings
What else can I do to fix problem?
No Events found!
ann_droid
2 Intern
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508 Posts
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January 30th, 2025 11:41
Hi
Maybe a Powershell command....
###############################
PS C:\> Get-PnpDevice -PresentOnly | Where-Object { $_.InstanceId -match '^USB' } | Select-Object Status, Class, FriendlyName, InstanceId | Format-Table -AutoSize
Status Class FriendlyName InstanceId
------ ----- ------------ ----------
OK Bluetooth Intel(R) Wireless Bluetooth(R) USB\VID_8087&PID_0AAA\5&34A893C9&0&10
OK USB USB Composite Device USB\VID_04F2&PID_B6EE\0001
OK USB USB Root Hub (USB 3.0) USB\ROOT_HUB30\4&2D937909&0&0
OK USB USB Root Hub (USB 3.0) USB\ROOT_HUB30\4&19D9751F&0&0
OK Camera Integrated Camera USB\VID_04F2&PID_B6EE&MI_00\6&151BD63F&1&0000
#######################################
Probably easier than using a LIVE LINUX like Linux Mint.
JRJakkals-ZA
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5 Posts
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2 Points
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January 30th, 2025 11:50
@ann_droid
Status Class FriendlyName InstanceId
------ ----- ------------ ----------
OK USB USB Composite Device USB\VID_1BCF&PID_28B8\5&3934238D&0&2
Error USB Unknown USB Device (Device Descriptor Request Failed) USB\VID_0000&PID_0002\5&3934238D&0&9
OK Bluetooth Intel(R) Wireless Bluetooth(R) USB\VID_8087&PID_0A2B\5&3934238D&0&8
OK Camera Integrated Webcam USB\VID_1BCF&PID_28B8&MI_00\6&1875A46F&0&0000
OK USB USB Root Hub (USB 3.0) USB\ROOT_HUB30\4&38327345&0&0
ann_droid
2 Intern
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508 Posts
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January 30th, 2025 19:05
Hi
Unfortunately windows assigns the 0000 and 0002 to a device it does not understand.
Either because it is a faulty device, or a faulty install of the driver or firmware.
It could be a figment of the OS's imagination, IE: a virtual device that again is mis-understood.
So sorry I cannot be more positive.
###############################
Maybe LIVE LINUX MINT is worth a try...
https://www.linuxmint.com/edition.php?id=319
If you do create a USB with Mint on, and boot from it, it is a LIVE version and runs in RAM and does not change your system, at the desktop type
Ctrl + Alt + T for a terminal
then try....
lspci
lsusb
OR
sudo lspci -v
sudo lsusb -v
##############
If in doubt please ask.