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1 Message
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November 15th, 2025 09:54
Processor failed
Hi i got my 2 in 1 inspiron 14, only a few years ago. I was having issues with it and after taking it too the repair shop, they confirmes that the processor is not working anymore. i am struggling to find a fix to this if anyone can please help
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anne_droid
3 Apprentice
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1.1K Posts
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November 15th, 2025 10:57
Hi
As the CPU is soldered directly to the Main Board, there is, I believe, no economic repair.
Try......
Try a full power reset by unplugging the charger and battery from the system board, then holding the power button for 30 seconds before reconnecting and testing power-up again.
Reseat both memory modules, if accessible, and repeat the power-up test. Sometimes, memory or battery issues can mimic CPU failure symptoms.
Run Dell pre-boot diagnostics (press F12 on boot, run diagnostics) if the system powers long enough to permit this. Diagnostic LEDs or beep/error codes can help confirm a CPU error.
Replace/Check the CMOS coin cell battery.
ejn63
10 Elder
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29.9K Posts
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November 15th, 2025 15:30
As the other reply indicates, a replacement system board is required. And unless "a few years" is less than three, it's unlikely the cost will be lower than the value of the system.
Drchilds2026
1 Rookie
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1 Message
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November 25th, 2025 17:18
I am having the same exact issue. My processor has also been confirmed to be out and they tried two new motherboards and that did not fix the issue. I also had a two-in-1 and it was a 13th generation processor.
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