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July 12th, 2023 20:00

E2220H not detecting Performance Dock WD19DC

Dell Thunderbolt Dock – WD19TBS

Dell Thunderbolt Dock – WD19TBS

I am trying to set up a dual monitor set-up with my Acer Aspire A515-56 Laptop and Dell Monitor E2220H, which are connected to a Dell Thunderbolt Dock WD19TBS. I believe my laptop and dock are successfully connected because the mouse and keyboard I have plugged into the dock are working with my laptop, however, the USB-C cable that connects the two doesn't have the light on, as I saw in a video on Youtube. On the other hand, I have connected my monitor and dock with a DisplayPort cable. However, my monitor says "No DP signal from your device". Other issues which I am unsure about if they are related or not are:

  • My dock's power button light does not turn on, it only blinks thrice when connected to power
  • On my laptop, when I try to detect another device, it says "We couldn't find another device"
  • I changed my monitor's input to DP but it still does not work

 

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July 20th, 2023 03:00

 parthk,

Dell cannot speak to why the Dell dock and monitor are not working on the Acer Aspire A515-56. You should post the issue on the Acer Forum.

 

https://community.acer.com/en

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