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September 5th, 2021 11:00
S2716DG, white horizontal lines, #5
Hello,
A few weeks ago I have noticed starting the following issue reported here.
Pictures of my screen:
I have tested/done the following:
- HDMI and DisplayPort: nothing changed
- Diffrent cables: nothing changed
- Diffrent devices (Notebook with HDMI and PC (GTX 1080) with HDMI and DisplayPort): nothing changed
- Monitor Self Test: The white lines are only visible on the grey screen
- Factory Reset: nothing changed
I bought the monitor on 06.07.2018. I think it should have three years warranty, so the problem occurred almost immediately after the warranty expired. With a monitor in this price range, I expected something different. Precisely because I have another 24" monitor from Dell next to it which has been running without problems for over 6 years now. That (to me) indicates a manufacturing defect, precisely because this problem does not seem to be an individual case. Is there a solution to the problem?
DELL-Chris M
Community Manager
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September 6th, 2021 06:00
The shipped purchased warranty expired on March 19, 2021. Even if Dell EURO started the warranty from when you purchased it from the reseller, the 3 year warranty has still expired. Dell will not exchange it. The only advice I can offer is choose a background color that does not show the lines.