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April 9th, 2023 23:00

Optiplex 9020 power, boot failure

I have an Optiplex 9020 that won't start. Bist seems ok but no power, led, beeps.  I contacted dell support. They don't support it anymore.  Any clues??

Please help

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April 10th, 2023 17:00

9 Technologist

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April 10th, 2023 20:00

"Dell OEM unit" is referring to Dell PSU.

April 10th, 2023 20:00

Greetings,

     One would think so but when all it said and done no led on bist is on unless I push bist and no activity on front panel.  Machine is dell OEM??

April 10th, 2023 20:00

Greetings,

     Thank you for the quick response. I have no power led on the power supply when plugged in to the wall.  FYI new power supply(I replaced it thinking it was causing my power/boot failure). I did go through the b.i.s.t. diagnostics i.e. unplugged everything from the motherboard.  When I press the b.i.s.t. I have solid green led and all fans turn on, but no response from the front panel or power led/switch.  According to the b.i.s.t., the motherboard and processor are receiving power.  I have reset the cmos, password, etc.  I removed the rtc battery and tested 2.78vdc(in range).  I have removed the ram and powered on but no led on b.i.s.t.  Is there a sensor in the power switch, front panel circuit that could prevent the motherboard from acknowledging power supply from working??  Should I bypass the front panel/power switch to diagnose??

Please help.

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April 10th, 2023 20:00

"Is there a sensor in the power switch, front panel circuit that could prevent the motherboard from acknowledging power supply from working??"  No.

What is in it for a PSU now?

With all external peripherals disconnected, with everything in place inside of unit, if you push test button on PSU (with PC powered off) it should mean internal peripherals are good.  This is if you're using Dell OEM unit.

April 11th, 2023 09:00

Greetings,

yes, the PSU is dell OEM. The original is still here and might not be defective after all.   I replaced it thinking it was the cause of my power on failure, regardless the bist doesn't light up the LED unless I push the test button.

 

Best regards

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