Service Tag does not exist in Dell's website.

Hello thanks for choosing Dell. Sorry you are having the issue, could you please give us the exact link and some screenshots of the steps you took that led to the error?

As a Dell partner i can say that this can happend from time to time.  If you order this server currently than just call dell customer care or inform the seller from which you have bought the item. Dell have more than one database where we have seen cases that the STAG was not exists in all of them.

It can be depends on the product type, where do you buy it (Dell or a Distributor). Because we monitoring our servers and the warranty was one type of check (we use a API provided from Dell)we see that most of the time servers are effected for us but  i have seen Clients and Storages as well.

Regards,
Joerg

Hello,

Thank you for your response.

In my almost 10 years of experience working with Dell servers, I have never encountered a situation like this before; it is entirely unprecedented for me. Below, I have included the link I used:

:  https://www.dell.com/support/home/en-ca

Hello could you give us the tags in question as well as the express codes as well? Please click on my profile to DM with the information, we ask you not to disclose them in public. Thank you and have a great one.

Hello thanks for your patience, you may be able to see the tag on the website now but will still need to contact sales and get the warranties generated for the tag. Wish you a good one.