TechDirect website error

I got the same error message

• Incognito Mode: Open a fresh Private/Incognito browser window. Log directly back into the portal. This isolates your session from bad browser extensions and stored tracking data. 
• Clear Browser Data: Delete your cookies and cached files specifically for dell.com. A stale authentication cookie often causes loop errors on the backend.
• Alternate Network: Connect via a different internet connection (like a mobile hotspot) to check if your primary corporate network IP has been temporarily restricted by Dell's web application firewall (WAF).
• Switch Web Browsers: Switch from your current browser to an alternate one (e.g., from Chrome to Firefox or Edge) to rule out browser-specific render or script blocks.

Hello @Dell-Martin S​ ,

I have tried different browsers, with incognito as well. I have tried different computers.

I have tried different internet connections including hotspot from my phone.

Same result. Same error.

It was working perfect until recently like a month or so.

Are other technicians at your company experiencing the same issue with their accounts?

Do you know if your organization has a dedicated Dell Technical Account Manager (TAM) or SAM?

@Dell-Martin S​ , It is only me that opens an SRs.

So if you are the admin please try to create new account for creating SR´s and check if this failed too please

@Dell-Martin S​  Ok, I have created another user and it works...

How can I fix it?

@Dell-Martin S​ It worked. I have created another account and was able to open SR.

How can I fix my user?

Ok then you have to contact your TAM,SAM or TechDirect team to reset your account