Medium Changer Missing in TL4000

Question

I have a TL4000 with 4 drives directly connected to a Netbackup Appliance 8.2

From the NBU Master server, I can 'see' the 4 drives but not the picker (robotic arm).

Re-inventory of the library does not help.

What am I missing?

DELL-Chris H · Answer

Fahme,

It sounds like you did not install the correct drivers. What you would need to run is the nonexclusive install. When you download the drivers there are two files exclusive & non exclusive, you would need to run the non exclusive install, which will install the picker or robot driver.

Let me know how it goes.

PowerVault

Medium Changer Missing in TL4000

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