Multiple errors on TL2000 tape library

Question

I recently have been having problems with my TL2000 Library (F.11/3.20e firmware) with a LTO8 ULT3580-HH8 drive (J4D1 firmware). Firstly, the I/O slot won't open and would give me a 'A1 80' error. When I verify my library, it also gives me the same error. When I manually depress the I/O slot lock, it unlocks well from the magazine. The other error I'm getting are 'bad tape' designations on my cartridge. I used 2 brand new LTO8 tapes and 1 cleaning cartridge and get this error in the Inventory menu. When I use Veeam, I try to erase the tape and get drive errors. I ran ITDT and wouldn't get beyond any area that needs to mount a test tape from slot 1 or the I/O slot. However, I can manually move cartridges between slots and into my drive so it's not something mechanical. Lastly, when I clean the drive from the TL2000 web interface, it fails with error code 61. Is there a root cause to all these problems? Any insight would be helpful.

DellEMCSupport · Answer

Hello Ipreferpie,

Can I get you to send me the library & drive dump logs I can review them to see what is going on? Here is a link on how to get the logs if you need it. https://dell.to/2ANxJJ6

I will send you a private message so that you can send me the logs.

Please let us know if you have any other questions.

ipreferpie · Answer

Thanks for the help. During this time, the vendor checked it was a hardware problem and I'll get an exchange. Hope the replacement will work out.

PowerVault

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