Start a Conversation

Solved!

Go to Solution

1 Rookie

 • 

5 Posts

3158

April 29th, 2024 07:56

Dell Precision 5480 Ubuntu 24.04 Webcam not working

Hi all, 

this is a well known problem for all Dell PC mounting a specific Intel webcam -- the webcam is not recognised by the system and hence does not work. At all. In no softwaere etc; and of cours,e the kernel does not "see" it. 

There are different solutions floating around, that turn around this one: 

https://www.dell.com/support/kbdoc/en-us/000203830/webcam-is-not-detected-on-xps-13-plus-9320-laptops-running-ubuntu-22-04

and this one: 

sudo add-apt-repository ppa:oem-solutions-group/intel-ipu6sudo apt install linux-modules-ipu6-generic-hwe-22.04 linux-modules-ivsc-generic-hwe-22.04sudo apt install libcamhal-ipu6ep0sudo reboot 

Now, the problem is that the second one (that used to do the trick on my old 5470) is not working on my 5480; and that the first one depends on a repository that has not yet be ported to Noble (24.04)

The result is that while the camera worked fine out of the box (with Ubuntu 22.04) after upgrading to 24.04 it does not work any more. 


Is there a way out? Are there news on when the repo from solution (1) will be ported to 24.04? 

Thanks

Community Manager

 • 

55.2K Posts

June 6th, 2024 12:12

Dell doesn't support Ubuntu 24.04 on Precision 5480.

Dell Technologies has committed to officially support Ubuntu 24.04 LTS from September 2024 on the following laptop only:

  • XPS 9340 Laptop

Read more: MIPI webcam Does Not Work on Ubuntu 24.04 LTS

(edited)

1 Rookie

 • 

2 Posts

May 2nd, 2024 13:13

I I have the same problem with Dell 7440. Extremely irritating!

1 Rookie

 • 

1 Message

May 4th, 2024 20:58

Same problem with Dell XPS 9320.

1 Rookie

 • 

2 Posts

May 11th, 2024 00:58

I'm having the exact same problem with my Dell precision 5680.

Community Manager

 • 

55.2K Posts

May 14th, 2024 15:26

Precision 5480 webcam does not work on Ubuntu 24.04. If other systems use the same camera, then they also will not function on Ubuntu 24.04. Ubuntu 24.04 does not support the MIPI (Mobile Industry Processor Interface) webcam.

Ubuntu 24.04 is not present on any of these system Drivers & Download pages. Dell only tested the operating systems shown on those specific Drivers & Downloads pages.

Precision 5480 Drivers & Downloads page only shows Ubuntu 22.04 LTS.

Precision 5680 Drivers & Downloads page only shows Ubuntu 22.04 LTS.

XPS 13 9320 Drivers & Downloads page only shows Ubuntu 20.04 LTS and Ubuntu 22.04 LTS.

Latitude 7440 Drivers & Downloads page only shows Ubuntu 22.04 LTS.

(edited)

1 Rookie

 • 

2 Posts

May 21st, 2024 19:18

Dell should consider providing a fix for this issue. It's absurd that there are no drivers for a laptop intended for professionals. Many Dell users have raised this problem in various online forums.

(edited)

This comment was created from this reply

1 Rookie

 • 

1 Message

May 21st, 2024 19:18

@DELL-Chris M​ 

XPS 9320 was the first and also the last Dell I will ever buy.
Ultrabook for 2.5 thousand dollars and you can't even upgrade your drivers.

This comment was created from this reply

1 Rookie

 • 

5 Posts

May 21st, 2024 19:18

@DELL-Chris M​ I read elsewhere that there are plan to update Ubuntu 24/04 kernel to work with MIPI cameras. 

Have you got any visibility on those, and when should we expect a working driver? 

The camera was working on 22.04, and since 24.04 is the LTS and is hence here to stay, I suppose sooner or later this will be ported.

As in, better sooner than later. 

This comment was created from this reply

1 Rookie

 • 

2 Posts

May 23rd, 2024 08:42

I have the same problem with my Dell Inc. XPS 9315

1 Rookie

 • 

1 Message

May 24th, 2024 05:12

@DELL-Chris M, the problem is related to the fact that Dell still hasn't added IPU6 camera repo (out of the kernel tree) for Ubuntu 24.04.
https://people.canonical.com/~oem-enablement/oem-meta-packages/ 
It's available for 20.04/22.04, but still not for 24.04.
This is a huge miss and we need the fix ASAP, please.

(edited)

1 Rookie

 • 

1 Message

May 27th, 2024 17:18

Same problem with ubuntu 24.04 and Latitud 7440 !!! 

No more video-conferences  !!!!  

1 Rookie

 • 

3 Posts

May 28th, 2024 03:59

Same for me, installed Ubuntu 24.04 on Precision 5690. 

1 Rookie

 • 

1 Message

May 28th, 2024 13:10

Same for me but with 22.04.04 Precision 5680

1 Rookie

 • 

12 Posts

May 29th, 2024 19:40

Despite what they've said earlier in this thread, Dell now says that support for MIPI cameras is coming to Ubuntu 24.04 "by the end of May 2024":

https://www.dell.com/support/kbdoc/en-us/000225004/precision-5480-mobile-workstation-webcam-does-not-work-on-ubuntu-24-04

That's just two days away...

(edited)

isGoodTroubleshooting

1 Rookie

 • 

1 Message

June 3rd, 2024 10:50

Same here, XPS 16 9640 with Ubuntu 24.04

No Events found!

Top