Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

Article Number: 000203830

Webcam is not Detected on XPS 13 Plus 9320 Laptops Running Ubuntu 22.04

Summary: The following article provides information about a webcam detection issue in Ubuntu 22.04 on XPS 13 Plus 9320 laptops.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

XPS 13 Plus 9320 laptop owners may experience a detection issue with their onboard webcam.

This is only seen when running the Ubuntu 22.04 Linux operating system.

Cause

We have identified that this typically happens when the laptop has been installed with Ubuntu 22.04 by the owner or their IT department. The installation was not carried out using the Dell Ubuntu Recovery Image.

Ubuntu stock install images from non-Dell sources do not contain all the Dell required packages. These packages allow the webcam to function and be detected.

Resolution

Ubuntu tracks and provides instructions for fixing issues from installing the Generic image on the Ubuntu Wiki site https://wiki.ubuntu.com/Dell This hyperlink is taking you to a website outside of Dell Technologies.

The following instructions take you through restoring the camera's full functionality.

Note: You require Administrator privileges to update or change the operating system. The sudo command requires them to run the following commands with administrator rights.

  1. If stock Ubuntu 22.04 was installed, the Intel kernel driver is out-of-tree. You must install the stack manually:

    1. Open a terminal window:

      • The easiest way to open a terminal window is to use the keyboard shortcut: CTRL + ALT + T.

      • You can also open a terminal window from the search bar on the user interfaces (UI) desktop. Type Terminal into the bar and click on the results that appear.

    2. Type each of the following terminal commands into the terminal window and press Enter:

      1. $ sudo add-apt-repository ppa:oem-solutions-engineers/oem-projects-meta

      2. $ sudo apt install oem-somerville-tentacool-meta

      3. $ sudo apt update

      4. $ sudo apt full-upgrade

      5. $ sudo systemctl poweroff

Note: You may see a secondary issue in Ubuntu 22.04 when opening the Cheese application. An error stating 'There was an error playing video from the webcam' appears. The same issue is not seen when opening Cheese using the following terminal command $ sudo cheese -d "Intel MIPI Camera"

Additional Information

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

Article Properties

Affected Product

XPS 13 Plus 9320

Last Published Date

30 Apr 2024

Version

3

Article Type

Solution

Back to Top