From a few days since I started using my Dell which was purchased brand new, while I'm operating it, it just freezes. Kepboard, mouse, screen, everything just stops responding. I have to hard restart by pressing down the power bottom for about 10 seconds before I can get back to it.

I thought it was a software issue I could rectify but I've tried every remedy I could find online from YouTube, Reddit, Dell website, everywhere. But the problem persists. I think it may be a hardware glitch.

Sometimes, the BIOS blue screen comes up, but very rarely. Other times, it just freezes like I said. I've updated drivers, updated bios, checked for malware, disabled Intel C-state, etc. But I still keep experiencing this issue. I've had the laptop for less than a month and I'm running out of patience.

Please, has anyone experienced this and found a lasting solution?