Does your charge when you connect the AC adapter to the power power?
I have a Precision 5530 that had the same issue. Has been connected to w19 dock 3 years and this week it decided to stop charging. I can charge the battery using the ac adapter and then plug the dock back to get everything running with the exception of charging. Swapped out dock and dock power supplies and still no go. This seem to be a reoccurring issue with Precision 5530 and 5540.
If the battery charges using ac adapter, then it is not a battery issue......
Mary G
4 Operator
•
20.1K Posts
0
October 22nd, 2022 07:00
The battery might have failed. Batteries last only about 2-3 years now.
FAQ - Laptop battery articles - Dell Community
koomen
30 Posts
0
January 13th, 2023 09:00
Does your charge when you connect the AC adapter to the power power?
I have a Precision 5530 that had the same issue. Has been connected to w19 dock 3 years and this week it decided to stop charging. I can charge the battery using the ac adapter and then plug the dock back to get everything running with the exception of charging. Swapped out dock and dock power supplies and still no go. This seem to be a reoccurring issue with Precision 5530 and 5540.
If the battery charges using ac adapter, then it is not a battery issue......