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January 2nd, 2021 06:00
Precision 7540 with D6000 and Thunderbolt docking stations
Hello
I have a D6000 station at work and a Thunderbolt 15EB station at home. I like to be able to use my 7540 laptop with both.
The problem I have is that if I use my laptop with the D6000 station, I lose some functionality from the 15EB (USB and ethernet ports on the station do not work but the hdmi and display ports work ok). If I re-install the Win10 operating system all is well with the 15EB but as soon as I use the D6000 the problem with the 15EB re-occurs. Clearly I cannot routinely re-install the operating system!
Can anyone suggest what may be happening and if there is a way of temporarily disabling the D6000 drivers to see if it gives me a work-around.
Thanks
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jphughan
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January 2nd, 2021 07:00
@noddy14 I have no idea what a “Thunderbolt 15EB station” is. That definitely isn’t a Dell Thunderbolt dock model. The D6000 requires the DisplayLink software to be installed for full functionality, so you could try getting the latest version of that software from DisplayLink.com if you haven’t already, but there’s no reason that simply connecting to a D6000 would break functionality when you later connect to another dock. I’ve switched between a D6000 and other Dell USB-C/TB3 docks just fine without even rebooting. Maybe also update the D6000 firmware and your system’s BIOS for good measure.
That said, the D6000 is a poor dock choice overall, and especially so for a 7540. The general reason is that the D6000 uses “indirect display” technology called DisplayLink, not to be confused with DisplayPort. That introduces many drawbacks I’ve written about in the post marked as the answer in this thread. And in your system’s case, the D6000 can only provide 60W of power, which is far below what your system is designed to run. The ideal dock choice for that system is the WD19DC, which is a “native GPU” dock and is also able to provide enough power for Precision 7000 Series systems due to the fact that it connects to two USB-C ports. The only other dock that can do that is its predecessor the TB18DC.
noddy14
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January 3rd, 2021 01:00
Oops, actually it is the WD19TB station that I have, not the WD19DC..
noddy14
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January 3rd, 2021 01:00
The Thunderbolt station I referred to is the Dell WD19DC. That is the station that gives me the problem. The D6000 works fine all the time.
Left Handy
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January 4th, 2021 07:00
DO NOT update the BIOS, that is how I got into this black screen issue and can not get out.
jphughan
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January 4th, 2021 08:00
@noddy14 Ok, the WD19TB doesn't require any software for video output other than the general Thunderbolt Control Center software and the Intel Graphics drivers that should both be installed anyway. And the WD19TB's USB ports just rely on a built-in Intel USB controller driver. Ethernet support is also built in (although updates are available on support.dell.com).
I've never seen an issue like this reported, and I've personally switched my system between a WD19TB and a D6000 without issues. So if you haven't already, again I'd make sure you're running the latest version of all of this: