Error Trying to Scan Using Dell Document Hub

Question

I have been using the Dell Document Hub for about a year without any issues. I use it mostly for scanning. I was able to scan from the app using my iPhone 6. I needed to reset my iPhone and re-install my apps. Now, when I try to scan, I get an error: 'Error - Failed to Scan'. I've reinstalled the app a few times. Same issue. I can see my Dell 1765 printer and can even print a test page. I've tried everything and nothing seems to work. I can scan from the app using an iPad with an older iOS. I wonder if it has anything to do with my iPhone's iOS (10.3.1).

robert p · Answer

Hi Amanda Hugginkiss,

Thanks for posting.

In researching his, I found:

Which browsers are supported by Dell Document Hub web portal?

The supported web browsers are:

Internet Explorer version 9 or later
Firefox version 21 or later
Chrome version 28 or later
Safari version 5 or later
Microsoft Edge

http://dell.to/2o7lRun

Amanda Hugginki · Answer

Am I the only one who is experiencing this issue? Scanning doesn't work on 2 separate iPhones (both running iOS 10.3.1) but it works on an iPad running iOS 9.3.5. So this has to be an issue with Document Hub and iOS  10.3.1.

Amanda Hugginki · Answer

What browser I'm using has noting to do this with this problem. The issue is with the Dell Document Hub iOS app.

Jefty02 · Answer

Have you found a solution?  Same thing it's been happening to me with the app on its Android version.

Anonymous User · Answer

I'm using my Galaxy S7 Android 7.0 and Doc Hub prints well.  Yet I have NEVER been able to scan.  I always get an error saying try back later.  I have a Dell 1135N MFP connected via ethernet to my home router.

thiamarie1 · Answer

Even with the correct browser it does not work from my phone. Have been using for years so it is not the phone.

Printers

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