HP Officejet 7410

John,

See if there is an application that has the OCR Program and see if it installs. OCR converts the words to an image to Fax and also for PDF's and Word Documents

Rick

John,

Sorry for the delay, out snow-blowing the driveway.

We're really close. To Fax and Scan, you need the OCR Program. There should be an OCR Program on the printer disk. It should install with no problems. Some will prompter you when you put the printer disk in the CD/DVD Rom. Some you insert the disk and stop it from running. Start, My  computer, D: is probably your CD/DVD Rom. right click on it, left click explore. look at the disk for an OCR Program. I have ABBYY FineReader 6.0 Sprint so yours may be the same or similar. I installed mine and did not have to use the Compatibility mode.

If your not sure what the OCR program is, post a screenshot of the files and folders in the CD/DVD Rom

Rick

Hi Rick:

No discs, just using downloads off the HP site. depending upon the downloads to contain the OCR.

Windows 7 download has it.  Don't know why VISTA would not.

Thanks!

John

Hi Rick:

Was behind on some other items when we last communicated.  Since then, had a minor crash and the restore left me without the previous install we were working on.  Regardless, the previous install did not allow me to scan, which is one of the bigger reasons for using the all-in-one for me.  Without being able to scan I am behind.

With a clean registry and not hint of previous installs, I tried again to install the proper driver.  This time I received the following error message:

Looks like it wants to but something is preventing it from doing so.

What do you think?

Thanks!

John

John,

I do not see the error message.

Restart the computer and press F12 at startup. Run the full diagnostics. Report back any error messages.

Rick

Run Time Error

C:\Users\John...\AppData\Local\Temp\7zS73A8\Setup.exe

This application has requested RuntIme to terminate it in an unusual way.

Please contact the application' support team for more information.

Will run diagnostics as you described in AM and send to you.

Thanks,

John

Did an F12 and everything came back passed.

Only error message is the one above.

John,

Navigate to

C:\Users\username\AppData\Local\Temp

Username would be the name of the account. Mine is Rick, yours might be John or your full name.

Delete everything in the Temp Folder. These files are not needed and maybe something in there is corrupt and removing it will help the printer install

You may have to download the Drivers for the printer. again.

Rick

Rick:

You are a Rockstar.  Have everything deleted accept one file that will not go away and is now the only thing preventing installation:

HPSLPSVC64.DLL

Looked through some forums tonight to try to find a way to rid the system of this but was unable to do so.

I have experience using regedit and can delete from there if I know where it is.  Have gone through there in the past with I thought was a fine tooth comb and deleted anything HP.  This has to be there somewhere to manually delete, unless you know of another way to do so.

Feel like we are almost there.  Thanks for your continued help!

John

John,

Download and install Search Everything. Use the .exe file.

In tot top, type HPSLPSVC64.DLL and it should find it.

You may have to go to control panel, folder options, View, Show hidden files and folders.

Rick

Hi Rick:

I found it myself last night.  Used the tool you sent me and it found it, but still can not delete it.

Thanks,

John

John,

Did you try removing the file in the safe mode?

Rick

Started in Safe Mode and was able to delete the file from the Temp Folder.  Emptied the Trash before restarting.

Restarted and created a fresh download of the software.  While having WE open to the Temp File, started the install of the driver download and watched the extract create the exact same file in the Temp File, which inevitably created the same error code.

Started in Safe Mode again, deleted the Temp File, emptied the trash, restarted in Safe Mode and attempted to install the driver in Safe Mode and had the same thing happen.

Not sure what to do now.

OrcaFL,

I may have asked this before, but since I'm trying a different approach, what virus program and firewall are you using/

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

Rick

I use McAfee for both virus and firewall:

Host Name:                
OS Name:                   Microsoft Windows 7 Professional
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free


Original Install Date:     10/24/2013, 11:43:42 PM
System Boot Time:          2/19/2014, 3:57:36 PM
System Manufacturer:       Dell Inc.
System Model:              Studio XPS 1647
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 37 Stepping 2 GenuineIntel ~2667 Mhz
BIOS Version:              Dell Inc. A00, 11/4/2009
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory:     4,021 MB
Available Physical Memory: 982 MB
Virtual Memory: Max Size:  8,039 MB
Virtual Memory: Available: 4,572 MB
Virtual Memory: In Use:    3,467 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\JOHNHUGHES-PC
Hotfix(s):                 182 Hotfix(s) Installed.
                           [01]: 982861
                           [02]: KB2670838
                           [03]: KB2592687
                           [04]: KB971033
                           [05]: KB2305420
                           [06]: KB2393802
                           [07]: KB2479943
                           [08]: KB2484033
                           [09]: KB2488113
                           [10]: KB2491683