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971
December 2nd, 2016 11:00
S2815dn DNS/SMTP Errors after Firmware Update
Hello,
I updated the firmware on our S2815dn three weeks ago (from 201605200659 to 201610240647) and now I receive error 016-503 "Unable to resolve the e-mail SMTP server hostname". I've tweaked and tweaked the SMTP settings to no avail. I tried restoring to a previous version, and I get a protection error and it cancels the job.
So, how can I resolve the SMTP/DNS errors? We're using Google and here are my settings:
- Outgoing mail server (SMTP): smtp.gmail.com (have also tried smtp-relay.gmail.com )
- Port : 587
- Security type: SSL/TLS
- Email send authentication: SMTP Auth (Auto)
SMTP Server Connection: Unable to connect
Come to think of it, it isn't sending email reports or alerts (duh, of course).
Erin
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bs62
2 Posts
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May 11th, 2018 11:00
I am also having an issue with the 2 of the S2815DN. Seems as though the SSL cipher the printer uses is incompatible with most SMTP servers. I get the error : SSL routines SSL3_GET_CLIENT_HELLO:no shared cipher.
Does anyone know what cipher this MFP uses? I have 5 B3465DNF MFP's and they all work with no issues, but the S2815DN's won't send an e-mail. Thanks for any input.