G15 5511, camera driver

Question

i cannot find the camera driver for my device and i havethis issue and i tried all troubleshoot and not work and i tried to uninstall the driver  to install it again but i couldn't find it on the website

DELL-Nat M · Answer

Important: If your system is still under warranty, we recommend contacting technical support by clicking on Get Help Now in the bottom-right corner of this page. Please have your service tag ready. You'll first interact with a virtual assistant, but you can request to speak with a live agent at any time. ----- If your camera isn’t working or the driver seems missing, here are a few steps you can try:   Check Device Manager Press Windows + X → select Device Manager → expand Cameras. If your webcam is missing or shows an error, proceed with the next steps. Run Windows Update Go to Settings > Windows Update and install all available updates. This often reinstalls the correct driver. Update or Reinstall the Camera Driver In Device Manager, right-click your camera → Update driver → Search automatically for drivers. If that doesn’t work, right-click and select Uninstall device, then restart your PC. Windows will reinstall the driver automatically. Check Privacy Settings Go to Settings > Privacy & Security > Camera and ensure camera access is enabled for apps. Firmware Update (if available) Enter your Service Tag on Dell Support and check for any camera-related firmware updates.   For more detailed steps, you can refer to this Dell Knowledge Base article: Troubleshooting and Resolving Dell Webcam Driver Issues

Rahulbiradar · Answer

@99Mr Money​ i am also face this problem

Matiullah Shafaq · Answer

@DELL-Nat M I have this problem too ​

Jimito · Answer

device manager doesnt shows the camera

saeed saad · Answer

My laptop is g15 5511

lmacri · Answer

Hi saeed saad:

What is your Windows operating system, and what troubleshooting steps have you tried so far? Is SupportAssist v4.x installed on your computer, and if so have you tried running a hardware diagnostic from SupportAssist? Is your G15 5511 still under warranty with Dell?

If I search for "camera" on your G15 5511 support page at https://www.dell.com/support/home/en-us/product-support/product/g-series-15-5511-laptop/overview it shows that your webcam uses a generic driver provided by Microsoft, so if you uninstalled your webcam driver in Device Manager then Windows should automatically reinstall the correct driver if you shut down and restart your computer. See the Microsoft support article Camera Doesn't Work in Windows for more information.

See the Dell support article Using, Testing, Troubleshooting and Resolving Driver Issues on your Dell Webcam. Note that if you click More in the FAQ section for Windows 10 and 11 as shown below you will find additional topics like "The Webcam is Not Working Correctly" where you can also find instructions for reinstalling Microsoft's webcam driver.

Depending on your operating system, the following Windows Central articles might also have some useful information:

How to fix common camera problems on Windows 10
How to manage webcam settings on Windows 11 (see the section titled "How to fix common webcam problems" for instructions on how to run Win 11's built-in camera troubleshooter).

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4651 * Firefox v129.0.0 * Microsoft Defender v4.18.24060.7-1.1.24060.5 * Malwarebytes Premium v5.1.6.117-1.0.1280 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0

denzky29 · Answer

same with my problems

lmacri · Answer

Hi denzky29:

Please see Dell employee DELL-Jesse L's 09-Apr-2025 post in chandan baitha's topic camera.

If none of the troubleshooting steps I suggested <above> fix your camera I'd suggest you post in chandan baitha's topic so DELL-Jesse L knows other users are having the same problem. Be sure to include your Dell computer model, Windows operating system [if Win 10 or Win 11 open a Run dialog box (Windows key + R) and enter winver to find the version and OS build number] and BIOS version. To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date" in the summary.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5737 * Firefox v137.0.1 * Microsoft Defender v4.18.25030.2-1.1.25030.1 * Malwarebytes Premium v5.2.10.182-130.0.5212 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.5.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

Moh7medAlii · Answer

Hello,

I own a Dell G15 laptop and I’ve been experiencing an issue with the built-in webcam. A few days ago, I noticed the webcam flash turning on for a few seconds during startup, but the camera no longer appears in Device Manager. I also tested it using Dell's official support tool, and it returned a warning for the camera.

Additionally, under "Universal Serial Bus Controllers" in Device Manager, there is an "Unknown USB Device (Device Descriptor Request Failed)" — which I believe is related to the webcam.

I've tried all basic troubleshooting steps: BIOS check, driver scan, power drain, and system restarts. Nothing helped.

It seems like a hardware issue, possibly a disconnected or damaged internal camera.

The warranty appears to have expired, but I would like to know my options for repair — or if I can purchase a one-time service or extend the support coverage.

Please let me know what steps I should take next.

Thank you.

lmacri · Answer

The warranty appears to have expired, but I would like to know my options for repair — or if I can purchase a one-time service or extend the support coverage.. Hi Moh7medAlii: As suggested <above>, please see Dell employee DELL-Jesse L's 09-Apr-2025 post in chandan baitha's topic camera, which includes links to the following Dell support articles:    Troubleshooting and Resolving Dell Webcam Driver Issues in Windows Camera Does Not Work in Windows: Laptop or USB Webcams DELL-Jesse L's post also includes instructions on How to Arrange an Out of Warranty Repair on Your Dell Computer if your service warranty as expired, but this is usually a very expensive option. I also tested it using Dell's official support tool, and it returned a warning for the camera. If none of the troubleshooting steps suggested in those Dell support articles helps then post back and let us know the full model of your G15 laptop (e.g., Dell G15 5535, Dell G15 5515 Ryzen Edition, etc), Windows operating system, and BIOS version. To find the version and OS build of your Windows OS open a Run dialog box (Windows key + R) and enter winver.  To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named 'BIOS Version / Date' in the summary. You didn't say what 'official support tool' you used, but if you haven't already done so then launch the  ePSA (enhanced Pre-boot System Assessment) hardware diagnostics built in to your Dell BIOS. Run a Diagnostic Quick Test (make note of any error code) and then see if there is an Advanced Diagnostic Test listed for your webcam.  See the support article How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer and companion video at https://www.youtube.com/watch?v=inYLxW2_xKo) . I would also suggest you run the Program Compatibility Assistant built in to your Windows troubleshooters to see if it detects an issue with a webcam driver. If Core Isolation (Memory Integrity) is enabled on your system this security feature can cause all sorts of glitchy behaviour with older drivers.  See Jeremy Chaloux's 31-Aug-2022 Some Logitech Webcam Drivers are preventing a part of Windows Security from working, but I don't have a webcam in the Microsoft Answers Windows 11 board for one example. Additionally, under 'Universal Serial Bus Controllers' in Device Manager, there is an 'Unknown USB Device (Device Descriptor Request Failed)' — which I believe is related to the webcam. Is there any device listed under 'Cameras' or 'Imaging Devices' in your Device Manager?  Just FYI, the integrated webcam for my Inspiron 5584 / Win 10 v22H2 laptop is listed under 'Cameras' (i.e., not 'Universal Serial Bus Controllers').  -----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5737 * Firefox v138.0.3 * Microsoft Defender v4.18.25030.2-1.1.25030.1 * Malwarebytes Premium v5.3.0.186-132.0.5253 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

RAJESH KR. BUNKAR · Answer

I have this problem error code 0xA00F4244<NoCamerasAreAttached>

99Mr Money · Answer

i have this problem and i have been trying to work on it but still not working

lmacri · Answer

Hi 99Mr Money:

Do any of the suggestions in the Dell support article Resolving the We cannot find your camera, 0xA00F4244 error solve your problem?

If none of the suggested workarounds in that support article help then post back and let us know if your Dell service warranty has expired yet. It would also be helpful to know your Dell computer model, your Windows operating system [if Win 10 or Win 11 open a Run dialog box (Windows key + R) and enter winver to find the version and OS build number], antivirus, and BIOS version. To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date" in the summary.

Also let us know if you have a built-in (integrated) or external (usually connected via Bluetooth or a USB cable) webcam, and the device status and driver version shown in Device Manager. As I noted in my 14-May-2025 post <above>, the built-in webcam for my Inspiron 5584 is listed in Device Manager under "Cameras" (yours could be listed under "Imaging Devices" or some other category) and the "Device Status" displayed on the General tab of my webcam Properties says "This device is working properly". My Inspiron 5584 support page does not offer a custom driver for my webcam and the Driver tab of my webcam Properties shows my built-in camera uses a generic driver provided by Microsoft (see image below). ***

*** NOTE: Don't worry if you have a camera driver provided by Microsoft that is dated 21-Jun-2006 or some other odd date from 2006/2007. Microsoft often uses an older timestamp for drivers they supply, even for newer Windows versions, to ensure that any custom driver provided by the computer manufacturer is not accidentally replaced by a generic Microsoft driver with fewer features. See Ed Tittel's 11-Dec-2023 blog post 2006 Microsoft Device Driver Date for more information.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6093 * Firefox v141.0.3 * Microsoft Defender v4.18.25070.5-1.1.25070.4 * Malwarebytes Premium v5.3.6.205-138.0.5346 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

user_6f2a27 · Answer

Not open my camera dell laptop and problem

LordKenny · Answer

Hi @lmacri

Kindly assist. I am having this camera issue on my Dell Latitude 7310 2-in-1 running Windows 11 Pro.

I followed all Dell-recommended instructions to resolve, including uninstalling the device, privacy setting, camera app setting etc. I have Intel Chipset, 2D Imaging, Serial IO downloaded and installed. Dell Support Assist shows all drivers and softwares are fully updated, yet no solution.

Inspiron

G15 5511, camera driver

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