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Hi, We have an issue where there are 760k emails in our SourceOne Journal account. The Journal Job is running and reports that it has processed 560k emails but the number of emails in the journal mailbox is still up at 760k. Even over the weekend when there is no traffic. The journal job is ass

Hi I have configured SourceOne as per the installation guide but cannot acces the website form anywhere apart from the local host itself. Any help or advice greatly appreciated.

I have installed the DataBase, Console and Master components. When I install the Archive component the installation process failed and the error information is "Attempt to connect to ExAsCommon failed". Does anybody know the reason?

Looking through the install and admin guides I cannot see any info on how to get a certificate of any type into SourceOne for Exchange there is somethings relating to Sharepoint version of SourceOne. Is there any guides or info on how to put a Certificate into SourceOne? Thanks in Advance

Does anyone have a solution that would archive the e-mails with embedded screenshots? Unfortunately our users tend to be screenshot crazy and this is making t harder to justify to leadership why this was a good product for us. If anyone has any ideas i would greatly appreciate it. Thank you!

Hi I have SourceOne version 6.6 installed on 3 different servers on each server installed all components including Master Services As I understood from documentation there could be only one Active Master Service and High Availability can be implemented only thru Microsoft Clustering I want

Hi, I need to upgrade SourceOne from 6.6 version to 7.2 (it will be 4 steps upgrade) Will I need to enter a new license at some point of this upgrade there is no mention about licensing in any documents (at least I didn't find it)

Dear All, which search terms are part of a simple search query which are stored in SQL, and executed in SQL, and does not touch the index files. Sender, Recipient, Cc:, Subject, Attactment file names, Date? Thank You! Regards, Krisztian

Dear All, is it possible to add multiple network (Ethernet) adapters to a SourceOne server? Is there a way to bind SourceOne services to a specific adapter? Regards, Krisztian

We migrated from EmailXtender to SourceOne in the past. Now we are restoring all data that has been shortcut. We are able to restore all data except some leftovers (3000 approximately on a total of millions). These have the strange message class of '.owa' inside. These are mail messages/s

We're fully restoring all user mailboxes on a SourceOne environment which started with EmailXtender in the past. This seems to go right for all users, only a few (let's say 12 out of 3100) fail. The strange thing is that these all fail after 59 failed items. (Why? Is there a threshold?) Th

Hi, Good day. Anybody can help to send a link where I can download the EMC SourceOne Sizing Calculator? We have upcoming projects and we need this tool to size it correctly. Thanks in advance. Regards, Renato

We have an outdated, poorly documented, and poorly understood Lotus Notes/emailXetender environment that is off vendor support. The environment will be retired within the next 6 months so we are in life support mode. I need someone to Analyze the environment Provide basic tuning assistanc

I recently ran UnPackContainer against a number of EMX files and have a question about the output. There is a "Number of Deleted Messages:" listed - but I don't know if that is the number of messages deleted from that particular EMX archive or if it is how many of those archived messages have bee

Dear All, is there a user mapping feature in S1? I mean the following, there is a Lotus archive built up using journaling, and customer want to access the web search UI using AD authentication. Is there a way to map Lotus users to AD users and give AD user access rights to the archive? If there

Hello, one of our custommers have EX and ES1 in co-existence. Everything is working except when you use Web Search to find a message and restore it to specific folder it gives the error "an error occurred while retrieving the list of mailbox folders". I tried to change ES1 user and group with max

We are looking into utilizing EMC Source One at our company, but have a problem I cannot seem to find any info about. Our company often has one user accessing another's e-mails. Typically this is done by exchanging PST's. From what I have heard, there is issues with some e-mail archive solutio

Hello, I have a SourceOne system (version: 6.8.0.4127) that I need to add a worker server to. The problem I am running into is that my current worker servers are using Outlook 2007, and I can't get ahold of a 2007 code.  But we probably need to move forward, so if anyone can tell me what ve

While repairing the SourceOne environment the following error pops up during the Worker Services repairing process: Failed to query the SystemConfig table to get the ExDpKey. This value must exist in the database and is created by the Master installer. Note: the master installer has succeeded

Hi all, I have not found is there´s a way to limit how much time activity jobs are stored in the ES1 Activity database so new jobs get stored using the database space recovered by deleted job db entries. Does enybody know if this is possible and how? Thanks in advance!