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25 Posts
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522
October 1st, 2008 13:00
Messages disappear from BlackBerry after archived
We are starting to archive users in our system using the EmailXtender tool (version 4.81.655). We are new to this, with only a few "Pilot" users already archived. The most recent user who has been added is a BlackBerry user (not sure what our BES version or configuration is, but could find out if this is necessary). Archived messages appear to be deleted from the handheld device. However, when he goes to Outlook, the messages are still in the mailbox (Exchange 2003). Is this expected behavior?
We are archiving data over 90 days, and shortcutting only attachments. We were expecting that the email messages would have remained on the BB if they were archived, but the user would have problems accessing attachments that went through the shortcut process. However it looks like the archive process did something to remove the messages from the device.
We are archiving data over 90 days, and shortcutting only attachments. We were expecting that the email messages would have remained on the BB if they were archived, but the user would have problems accessing attachments that went through the shortcut process. However it looks like the archive process did something to remove the messages from the device.
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RKatwal
2 Intern
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600 Posts
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October 2nd, 2008 20:00
I would suggested engaging EMC support for this. My expectation is the same as yours if you are not shortcutting body of the messages. May be possible that shortcut task adds some properties to the message class that is having some trouble with blackberry,
We will only be able to find out the proper explanation with the help of support.
Thanks,
Raj
jskoecher
2 Intern
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204 Posts
0
October 6th, 2008 01:00
when EX shortcuts a message, the message class (for Exchange only) for this shortcut is changed from IPM.Note to IPM.Note.Exshortcut. What you see in Outlook/BB as a shortcut is no email anymore!
Check with BB, if this message class can be displayed on the handhelds.
Hope this helps. Kind regards,
Jochen.
GHawkins1
25 Posts
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October 21st, 2008 09:00
Thanks for taking time to share your thoughts and ideas!