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1 Rookie
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3 Posts
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2644
December 2nd, 2016 09:00
HDD Password, please help
I have a dell inspiron15 5000 series, and all of a sudden when I turn on my laptop I get this message Hard disk Security Satan port 0 ST500L T012-1DG142 LOCK...then it says input password no clue what it is.. Can someone PLEASE help me.
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DELL-Chris M
Community Manager
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56.9K Posts
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December 2nd, 2016 14:00
Someone on your end had to have entered the system Bios, Security screen, and added a password to the HDD Password section?
If the password cannot be found, Contact Dell for Password release code.
Clynn88
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December 2nd, 2016 17:00
I contact them and they gave me 2 different passwords to try and that didn't even work.. is there a way maybe to do a factory reset without the laptop being on???
ejn63
9 Legend
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87.5K Posts
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December 3rd, 2016 04:00
Were you able to clear the CMOS portion of the password (remove the drive to check).
If so, chances are the drive has failed -- and in any case, even though the reset will remove the password from the CMOS, it won't touch the password on the drive. That can be removed only with specialist tools such as those a data recovery service has.
If you were able to clear the CMOS password, the least expensive way to proceed, assuming you don't need the data on the drive, is to replace the drive. If you do need the data on the drive, a data recovery service can likely retrieve it, but the cost of doing so is not insignificant (it'll start at around $600 and can quickly escalate much higher).