Getting that false postive Warning Message in Dell SupportAssist software

Question

I have ran the F12 bootup and ran it under that for the chat support before, no problems on my end were detected the pc scanned without anything not passing, the chat support had offered to replace some of my brand new Alienware r16 pc, with refurbished hardware, in which my parents were against, them doing that. they tried to explain that it would not be used hardware, but my parents still said no about that, I did today experience a hard freeze up caused by a app called extreme download manager - XDM which I got from the windows store app under windows 11 24h2 build. I had tried to queue and scheduler 22 items to download that seem to cause the pc to lockup, normally when I play video games, or just web browse I have no problems, I have also used Bing image creator and swarmUI app to create AI artwork for fun with flux 1 dev model I had download from their official website, or just a hobby like model kits, in any case, normally my pc seems very stable , and has never hard feezed on any of my epic games launcher titles, so I am not sure exactly what caused it earlier today, before I had watched NCIS Sidney on tv tonight is around the time it had happened, I had to when it happened just press the power button to turn pc off and back on again, then all seems fine again, also I manually did the firmware bios update tonight since 2.16.0 didn't get detected in Dell SupportAssist, and also on the web scan for bios updates, I did the update manually like I have since I got this new pc. firmware updated fine, but I was on 2.15.0 when it had a bug with the download software tonight.

it sounds like its related to this problem, that has been reported, already.

https://www.dell.com/community/en/conversations/supportassist-for-pcs/inspiron-7577-supportassist-often-says-warning-on-hardware-scan-but-nothing-else/647f814ef4ccf8a8de00426f?msockid=035e19d7e366641704970c0ee2e5654f

RobsGamingAlienwareR16 · Answer

screenshots in windows 11 24h2 to remove pc detail, which I don't think is needed or I want to share in the forums online.

https://aka.ms/AAw0214 I created a bug report in feedback hub tonight. this is its shared link for this problem.

just to be clear the pc is a desktop and not a laptop, the Inspiron, which sounds similar is a laptop machine, but my is a desktop but that link I shared talks about something similar happening to their hardware, and I don't know if this problem is caused by a windows 11 update or not?

when searching with BIng engine, I did come across this page,

https://community.intel.com/t5/Processors/Warning/m-p/1492909

but it's not the same thing, since my intel processor has a passed on it.

I did notice warning message, in the history now, at this website page. about Camera - Functional Tests ,

Alienware Aurora R16 the thing is there is no camera, so I guess all it is a bug, on the desktop? why I am not sure, as I don't have any camera connected to my desktop at all.

https://www.dell.com/support/product-details/en-us/servicetag/0-UHFFTC90WHkyNWhYRVkxNW1OaWQ1QT090/diagnose

RobsGamingAlienwareR16 · Answer

https://www.dell.com/community/en/conversations/supportassist-for-pcs/support-assist-warning-message-lacking-detail/647f8e47f4ccf8a8def1bddb?msockid=035e19d7e366641704970c0ee2e5654f

link above is another not related post that I found while searching the web on this, "No Device Percent Charge Percent Charge and Camera - Functional Tests on Alienware R16 desktop pc, warning in history of hardware scan". is what I searched on bing search engine today.

https://www.dell.com/support/product-details/en-us/servicetag/0-UHFFTC90WHkyNWhYRVkxNW1OaWQ1QT090/diagnose

these seem to show up only under the history page, after hardware is scanned, again I don't have a camera device connected to my Alienware r16 pc, so I am not sure what its detecting seems to be a bug in their software maybe. my monitor is gigabyte m28u 4k monitor, there is no camera and I only used my USB hard drive with usbc port and my usb gaming controllers with my pc, also have a blutooth earpods and blutooth gamingpad controller that detects as xbox controller, but no cameras on my desktop at all.

RobsGamingAlienwareR16 · Answer

I had asked copilot on the BIng page about this problem, this is what it wrote back today,

I don't plan on doing a factory reset yet, or using windows 11 reset software yet, I hope it will fix itself in time, since I am not sure, but I don't think I have anything plugged into the back of my pc, that might even detect as a camera, my keyboard is USB based, and I am using a USB an external Blu-ray drive for old disc access, but its connected to my other desktop pc gigabyte brand DDR3 based pc , I have a gigabyte nvidia rtx 3070 card in that pc at home, so I am not sure but I don't think I have anything plugged into the back ports, that might even be read, that way, so I think it's some sort of software error in the app, which is why I am thinking about doing a factory reset after I back up my epic games downloaded games back to my external samsung usb-c based drive.
----

That's what the AI told me about it.

RobsGamingAlienwareR16 · Answer

I know the copilot AI told me that I don't need to reset windows 11, but I think I am going to use F12 and go into the factory reset app, that downloads and reinstalls windows 11 24h2 onto the Alienware R16 pc, we turned on wifi on it from the bios settings, as there is one setting that it had came on this pc, that had disabled wifi before logging into windows 11, which I had already fixed on my own, as a pc gamer, I need my apps like epic games launcher in the startup getting web access before I log into windows 11 from the login area, in the desktop bios there was one setting that was turned on, that keep windows from getting wifi by default before the login, which is a problem for me, since are rural home web access is Wifi based only. AT&T U-verse internet type connection we have here.

Nicholas97 · Answer

It sounds like you're experiencing a known issue related to a false positive warning in Dell SupportAssist, possibly triggered by certain apps like Extreme Download Manager causing instability—especially when queuing large downloads.

https://www.dell.com/community/en/conversations/supportassist-for-pcs/support-level devil assist-warning-message-lacking-detail/647f8e47f4ccf8a8def1bddb?msockid=035e19d7e366641704970c0ee2e5654f

Asabella · Answer

It sounds like you're experiencing a known issue related to a false positive warning in Dell SupportAssist, possibly triggered by certain apps like Extreme Download Manager causing instability—especially when queuing large downloads.

https://www.dell.com/community/en/conversations/supportassist-for-pcs/support-level devil assist-warning-message-lacking-detail/647f8e47f4ccf8a8def1bddb?msockid=035e19d7e366641704970c0ee2e5654f papa's scooperia

Can you share more information on how to troubleshoot this issue? Are there any measures that have been tested to mitigate false positive alerts from Dell SupportAssist?

andrekyler · Answer

My Alienware R16 PC experienced a hard freeze while attempting to queue 22 downloads using the Extreme Download Manager (XDM) app, despite generally being stable for gaming, web browsing, and AI art creation, and I recently performed a manual BIOS update. What could be the underlying cause of this specific hard freeze? Considering your Alienware R16 hard froze when queuing 22 downloads with the XDM app, but is otherwise stable during gaming and other tasks, what steps would you recommend to diagnose and prevent such freezes in the future, especially since a BIOS update was performed around the same time?

https://www.dell.com/community/en/conversations/supportassist-for-pcs/getting-that-false-postive-warning-message-in-dell-supportassist-software/680c71facf0d62741c9b2e5b fnaf

SupportAssist for PCs

Getting that false postive Warning Message in Dell SupportAssist software

Alienware Aurora R16 the thing is there is no camera, so I guess all it is a bug, on the desktop? why I am not sure, as I don't have any camera connected to my desktop at all.

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