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April 22nd, 2021 13:00
"Successful Application Reconfiguration" and SupportAssist
Every day several times a day, I see "Successful Application Reconfiguration"s in the Reliability Monitor for all of my Windows 10/Pro apps. These informational events can number up to 1300 of them in a day, depending on how many times this set of events is triggered. It all has to do with the operation of SupportAssist. If SupportAsssist is not installed, these events do not occur. But, when they do occur because SupportAssist is installed, it reduces the Reliability Monitor Stability Index to 1 and decreases performance. There is some kind of incompatability between SupportAssist and other actions of Windows 10 that is causing these Reconfiguration events to occur. It is not normal behavior (although a Dell agent tried to convince me that it is). There is something about SupportAssist that causes this problem. The SupportAssist Team needs to investigate it. I do not want to solve the problem by uninstalling SupportAssist. I want the Dell SupportAssist team to solve this problem by fixing SupportAssist so that it does not cause a "Successful Application Reconfiguration" event.
See https://www.dell.com/community/SupportAssist-for-PCs/XPS-8930-SupportAssist-and-Reliability-Monitor/m-p/7310226#M87983 for a report that uninstalling SupportAssist solves the problem.
Laurent1717
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29 Posts
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May 4th, 2024 22:25
Sorry for the delay i have an Alienware R16
I have Dell SupportAssist install on 4/29/2024 4.0.361632
Dell also told me that is i messed with the support assist setting the program would become unstable i dunno lol.
lmacri
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1.7K Posts
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May 5th, 2024 02:46
Hi @Laurent1717 :
For now I will assume the full name of your computer model is Alienware Aurora R16 and that when you enter your unique Service Tag at https://www.dell.com/support/home/en-us/products that you are re-directed to the Alienware Aurora R16 support page at https://www.dell.com/support/home/en-us/product-support/product/alienware-aurora-r16-desktop/drivers.
See the 01-Jul-2021 post <here> by Dell employee @DELL-Nikhil K on page 6 of this topic confirming that these "Successful Application Reconfiguration" events are logged in the Reliability Monitor when Dell SupportAssist OS Recovery (also known as Dell SupportAssist Remediation) collects information about your system components about 30 min after the user logs into Windows . As far as I know, this problem is caused by sloppy programing, but Dell has known about this bug for over three years now and does not seem interested in re-coding Dell SupportAssist OS Recovery so that it queries the newer Win32reg_AddRemovePrograms class instead of the outdated Win32_Product class to fix this problem.
If you do not want to test yourself by temporarily disabling the Dell SupportAssist Remediation service in your Windows Services as shown below and re-booting to confirm this stops logging of your "Successful Application Reconfiguration" events then all I can tell you is that I do not know of any other Dell software that would cause these events to be logged in the Reliability Monitor. I have demonstrated this on my own Inspiron 5584 (see my 15-Nov-2021 post <here> on page 6 of this topic), but I no longer have Dell SupportAssist v4.x or Dell SupportAssist Remediation 5.x installed on my computer so I can't run another test for you.
As I said before, these "Successful Application Reconfiguration" events are logged for "Information Only" and are not errors. If logging is not causing a real problem (e.g., if the excessive CPU activity does not freeze your computer or cause your CPU to overheat) then these events are just an annoyance and can be safely ignored.
If logging of these "Successful Application Reconfiguration" events are causing a problem on your system then the only way I know how to stop them is to permanently disable or uninstall Dell SupportAssist Remediation v5.x.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.3 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v5.1.3.110-1.0.1219 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0
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Laurent1717
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29 Posts
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May 5th, 2024 13:36
Thank you for the reply i think you are correct they are info backend stuffs hopefuly they fix it.
lmacri
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1.7K Posts
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May 5th, 2024 14:42
Hi @Laurent1717 :
If you are still curious why your "Successful Application Reconfiguration" events weren't logged in your Reliability Monitor until 29-Apr-2024 see my comments <here>. As I said in that 04-May-2024 post:
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.3 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v5.1.3.110-1.0.1219 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0
(edited)