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Dell Streak Froyo (2.2) Update Frequently Asked Questions
Hi Folks,
I created this FAQ to share updated information and answers to some of the more popular questions we've been getting. Feel free to post any additional questions and/or comments here regarding the Froyo update on the Dell Streak.
Thanks,
Amy
Q. What if I am not a current Streak owner, but I plan to buy from Best Buy or Dell directly in the U.S.? Will Froyo be pre-installed?
UPDATED 4-8-11
A. For those AT&T customers who purchased a Streak from Best Buy prior to the Froyo update, here is a link to download the update if you don’t have it already: http://mobileupdate.dell.com/PackageProductionLocations/Streak_340_14844_31.pkg
Q. When will the Open Source code for Streak Froyo be available?
UPDATED 12-14-10
A. Source code is now available at http://opensource.dell.com/releases/streak/ .
Q. What if I buy my Streak in Japan, Korea or Singapore? Will it have Froyo preinstalled?
A. Yes, Streaks purchased in Japan, Korea or Singapore will have Froyo preinstalled.
Q. What if I installed a non-Dell version of Android on my Streak? Will I still get the update?
A. No. The update will only be deployed to Streak units which have Dell-provided versions of Android.
UPDATED 4-8-11
A. On the Dell Support Site, under Drivers and Downloads:
Q. What if I don’t want to use the Dell Stage Interface?
A. You can remove it by holding down your finger on the widget shortcut and choosing the delete option.
Q. Can I run the update, even if I don’t get the official notice, by copying the URL from someone else’s device?
A. No, the final link to download the 2.2 Froyo update will be non-functional unless the browsing session is initiated via the software update mechanism on the Streak device. This is because the software update application in the device communicates with the OTA update server to authenticate the update session. The link to the update is dynamically set to download the correct software package based on the device that is connecting to the update server. Please wait for the software update notice to display on the device itself, when your version of the software is ready for the upgrade. You can continue to check for updates manually by going to Menu->Settings->About device->System Updates which will connect to the update server and correctly check for an update.
Q. Why is UK getting Froyo update before US?
A. Technically, that is not true. I'd like to clarify a rumor that got started Friday because of two tweets from UK customers. They had received an update message in error last Friday. I followed up with the team that deploys the updates and found out a small set of devices may have received a “Software Update is available” notice but when they selected it, they were directed to a webpage that indicated “No software updates available at this time.” Shortly after I sent out the apology tweets to the two users, I got an update from the deployment team apologizing for the brief glitch. They also noted that the issue was fixed and no further devices would receive notices until the actual update was turned on. This OTA update is rolling out in phases to different groups of customers. Although I can’t share the exact scheduling, I can say that this week folks who were part of the US Beta testing group will be some of the first to receive the update. Then, folks in Europe with unlocked devices will start to receive the update.
Q. Why can't I have the EXACT date when my device will receive the Froyo update?
A. This has been a very controlled release and several factors affect the rollout. There are also many reasons for not sharing specific dates. For one thing, the rollout schedule changes periodically. This allows our deployment team to stop and fix issues they may discover. Other factors include logistics and coordination/approvals from third party providers. Appreciate your feedback and patience while we continue to roll the update out.
Q. I bought my Streak Unlocked, I received the OTA Froyo update, but I am getting the redirect error. When will Dell fix this?
UPDATED 12-14-10
A. Here is the latest Android 2.2 update for the unlocked phones that are currently on Dell version 3.09 or 3.15 that fixes the issue with browser redirect errors:
Q. I bought my Streak Unlocked, but have not received the update yet.
UPDATED 12-14-10
A. Everyone (globally) who purchased an Unlocked version of the Streak should have received an update notice by now. If not, please manually check for your update by either 1. shutting down and rebooting or 2. going to Streak Settings – About Device and selecting System Updates.
Wayne_In_Akron
1 Message
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March 2nd, 2011 21:00
I had a very successful update to version 2.2 on my AT&T contracted Dell Streak, with ONE exception... receiving attached images of incoming MMS message.
I have tried this with multiple senders and a variety of sizes of attached inbound images.
Each comes in (supposedly) with file attached. The interface offers a "download" button next to the general file information. Clicking that "download" button causes it to gray-out and state "downloading", but after several moments the button returns to its "download" state.
When this occurs, a notification icon shows up in the upper bar. The notification detail states " Message not downloaded. Select to review the message and try again".
Repeated actions get the same failed download.
I have gone as far as to "Reset To Default" both Mobile Networks/Access Points Names as well as the Messaging/Settings/Restore Default Settings, both without success.
Does anyone have an idea of a fix for this?
Thanks!!!
isazadiego777
6 Posts
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March 8th, 2011 07:00
WHAT COUNTRY ARE YOU .....IS BEN RELEASE 2.2 USA CANADA UK AND OTHER COUNTRYS.....
dakeb
6 Posts
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March 8th, 2011 07:00
When is the O2 Android 2.2 official update going to be released?
My current build is GAUSB1A120321-EU Build 6941
Thanks
David
dakeb
6 Posts
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March 9th, 2011 09:00
Am in UK. The Update menu on the phone stays blank. How do I do the 2.2 upgrade?
Thanks
geosavva
1 Message
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March 9th, 2011 10:00
Hi,
I recently updated my Streak to Froyo. It seems to me that there is a permanent issue with the GPS. Is not functioning at all. Is there a solution? Thanks
Healthservices
47 Posts
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March 9th, 2011 10:00
I guess we cannot edit posts, Your answer is on the previous page.
moj55555
4 Posts
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March 9th, 2011 10:00
Hi Ammy,
I just unlocked my dell streak (originally from O2 UK version 1.6) which I bought it from somebody else. I checked and downloaded 2.2 by going "about my phone" and "system update" connecting to WIFI , now the phone keeps giving an error "The process com.android.phone has stopped unexpectedly. Please try again", after I choose Force close another box appears says: "system Exception. and I have 3 options to choose: QUIT, copy log to SD Card, Report by LOTA . I tried all and keeps the same error message cyclying everytime. my sim Card provider is Fido Canada. when I remove the Sim Card I don`t have the error message and I have the access to my phone with the new Android system says: android version is 2.2. before this updating I could use my phone and using my Fido sim Card for calling now I can`t. when I go to "about my phone" and system update it reads: no update available.
Could you please guide mehow to reinstal it again or at least return it to the 1.6 version!?
Thanks and wish success.
Healthservices
47 Posts
1
March 9th, 2011 10:00
your answer is on the page before....
moj55555
4 Posts
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March 9th, 2011 11:00
HI Health, Thanks I did it now without simCard inside nothing shown on Acces point names unfortunatly.
moj55555
4 Posts
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March 9th, 2011 11:00
Hi Health , I don`t see any of those on page 53 related.
Healthservices
47 Posts
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March 9th, 2011 11:00
one you should do a full reset on the phone because somtimes the apps will interfer with the 2.2
but this should fix your problem....
moj55555
4 Posts
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March 9th, 2011 20:00
I don`t know how to reset the phone. can you guide me!?
akdave55
3 Posts
1
March 9th, 2011 20:00
I'm wondering how many of us waited for the "official" notification of there being an update. In other words, when I heard they are finally updating ATT phones, I manually went to, "Home, Settings, About, and Check for Updates" Then I went and updated to 2.2.
Possibly they are just now actually "pushing" the update notification and people like me who did it manually are being told, rightly so, there is no "new" update available.
techthug954
15 Posts
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March 9th, 2011 20:00
So a couple of friends and I have Dell streaks locked to AT&T with the Dell 318 update (via QDL tool) and today we received a alert of a black triangle with an exclamation mark in it, saying there was a "system update." So we all tried clicking on it and going to the download......but NOTHING! Anyone know what's that all about?
JaxWeather
26 Posts
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March 9th, 2011 20:00
I saw the same thing on my phone which was updated with the QDL tool however I did not see it on my Wife's Streak which was updated through the Settings - About Phone - System Updates method...
-Bob