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Dock external video troubleshooting and single thread
Trying to consolidate all of the dock video threads into a single one. This will help me to gather information on what is and is not working out there and get it to engineering to resolve. I'll edit this first post to keep everything updated in one place. This should make it much easier to find information going forward.
Steps to take before reporting an issue:
1) Check the revision on your dock. If you look at the bottom of the dock, you will see a variety of labels. The PPID label is on the right side of the group of labels and will include a revision number at the end. Verify that you have an A01 revision. If you have A00 and if video doesn't work after trying the remaining steps in this guide, contact support and have your A00 replaced with A01.
2) Be sure to update your device to the latest BIOS (currently A11 for the 713x and A07 for the 5130). For the 713x, select the appropriate version for your product.
3) Update to the latest video driver. This is currently 3496 for the 713x and 3366 for the 5130 (note that 5130 driver is bundled in the A06 chipset driver).
4) Connect your monitor(s) to the dock. The preferred method is to use straight DP to DP or HDMI to HDMI cables. Dongles will work, but note that DP dongles must be "active". DP++ dongles (non-active) will not work with this docking station. Passive HDMI dongles are OK. Use good quality cables and dongles. Monitors should be HDCP compliant.
5) Turn monitors on and set up external video either via the Intel graphics driver options or via WIndows Devices/Project option. The 5130 will support the LCD + one external display (two displays can mirror content if desired). The 713x will support the LCD + two external displays (each displaying unique content). The 713x will support daily chained DP 1.2 monitors. Dual external monitors can run at FHD (1920) and a single external monitor via DP can support 2560.
6) At this point, your external monitor should be working. If it is not, a couple of additional troubleshooting steps to take follow.
6.1) Remove and reinsert monitor cable to dock.
6.2) Make sure dock power is good (LED at front of dock should always be on when good power is present)
6.3) Make sure that monitor has correct input source selected and that cabling is routed to correct ports.
6.4) Undock and redock tablet to see if any change occurs.
6.5) For the 713x tablets, try rolling back to the A00 video driver 3316 to see if this makes any difference.
7) If external video is still not working as you expect it to, please post to this thread with the following information.
7.1) Confirmation that you have tried the above steps and that you do indeed have an A01 dock.
7.2) Brand and model number of your monitor(s).
7.3) Setup information (e.g. how is everything connected)
7.4) If using dongles, brand and model number of dongle if known
7.5) Specific problem(s) you are seeing.
Watch for updates to this thread as information develops. I'll be updating below tables fairly frequently - I need to dig up the test reports and add all of that information here soon.
List of monitors confirmed to function:
1907WPc (DVI)
2007WFPb (DVI)
2407WFP (DVI)
E248WFPb (DVI)|
P2213 (DP, DVI)
SP2208WFPt (DP/DVI)
U2410 (DP/HDMI/DVI)
U2413 (DP)
U2711 (DP/HDMI/DVI)
U3011
List of monitors reported to have issues:
U2312 (DP to DP) - No video sync with 3412, seems to work with 3316.
U2412M same issue as U2312
ST2220L (HDMI to HDMI) - Not detected after dock power removed/reinserted. Workaround is to remove HDMI and dock power, plug in power first and then HDMI.
ST2340t (HDMI to HDMI with USB 3.0 touch) - Tablet thinks monitor is USB after suspend/resume
Acer G246HL - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle), another where monitor doesn't work at all.
Dell E198FPf - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
NEC LCD17V-BK - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
Viewsonic VA702b - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
Acer AL1716 - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
E2209Wc - Works via HDMI but not via DP
AOC E2450SWH - HDMI works fine, DP to HDMI (Astrotek AT-DPHDMI-MF Active) flickers. DP to VGA (Comsol DP-VG-AD) flickers. Persistence issues.
Dell P2314H - DP to DP - long delay, doesn't work at all or flicker.
Dell P2314H - DP to DP - long delay for DP monitor to come up after HDMI is working. Ok with monitor power management disabled.
E2209Wc - DP to DVI shows up in displayport topology but monitor won't work.
Dell P2414H - DP only works 10% of the time
Dell P2210 - DP only works 10% of the time
Dell P2210f, 2210t, 2210Hc - Don't work DP to DP
Dell E220Wf - Won't work DP to DVI
Dell 2009Wt - Won't work DP to DVI
Dell 2213 - Some work some don't?
Dell U2413 - No video via active DP to HDMI adapter, works fine with straight DP
Dell 2414Hb & Dell 2009Wt - DP to DP - failure to redetect after dock cycle, only mirrors, won't extend.
HP LA1951g - Flickering when using VGA, OK with HDMI to DVI
P2210f - OK with DP to DP, problematic otherwise.
Dell U2412m - doesn't work with DP
Dell S2240M - Doesn't work with DP to DVI active adapter
P2314H - DP to DP fails to reconnect after sleep cycle
List of dongles confirmed to function:
Cable Matters Gold Plated Active DisplayPort to HDMI Male to Female Adapter (tested on 7130)
Cable Matters Gold Plated Active DisplayPort to DVI Male to Female Adapter (tested on 7130)
Bizlink Dual Link DP to DVI Adapter (sold out for now)
List of dongles confirmed to have issues:
Any DP++ (passive) dongle - dock does not support DP++ (passive) DP dongles.
Thanks!
gregpolen
92 Posts
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July 20th, 2014 20:00
Same here! A01 dock in...stall...ed...
Crusher-2
10 Posts
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July 21st, 2014 13:00
OMG, I'm going to get fired over this. I installed the StarTech USB to DVI video adapters I ordered and guess what. The damn monitor still go to sleep and will not wake back up. Have to reboot and setup the monitor layout etc. everytime. WHAT A POS! This tablet dock is going to be the end of me...
shonken
4 Posts
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July 21st, 2014 13:00
Crusher-2
10 Posts
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July 21st, 2014 13:00
Try explaining that to the CEO of the company; it doesn't go over very well. I have explained that method to him and the next time it happens the first thing he does is pick up the phone and call me.
Honestly no one should have to go thru this to make their monitor work.
bribiesca
67 Posts
0
July 21st, 2014 13:00
If he doesnt have the patience...then no one should have recommended a venue pro 11.
I have 6 of them and we all use the flawlessly with those commands I posted before. Not sure what you're doing wrong or you may just have a bad dock.
Go with the surface pro 3....
shonken
4 Posts
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July 21st, 2014 13:00
bribiesca
67 Posts
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July 21st, 2014 13:00
agreed. never give someone new technology if its going to cause you a headache or even your job. That is your job to do before you give someone new tech.
jfhallee
5 Posts
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July 21st, 2014 13:00
You also should have tested it before recommending it to your CEOs. The tablet users in business as main computer are still viewed as "early adapters". Next time go for a pilot group before going at large. My 2 cents. Good luck
rtwright68
4 Posts
1
July 21st, 2014 14:00
I have been testing out the Venue Pro 7139 since April (Core i5, 8GB, 256GB SSD). Once I received a newer revision Dock I have had zero issues. Dell sent me another dock on Friday but it was the same release as what I have currently. I went ahead and switched it out and its working correctly as well.
I am using the Dock, and two Dell U2414H monitors (one connected with HDMI, one with Display Port) at 1920 x 1080 resolution.
My Venue does go to sleep after inactivity and wakes right up without issue.
I use the Venue as a tablet, or as a laptop with the battery/keyboard combo, and as a dual monitor desktop with the Dock. I am able to switch between the three modes while going to meetings and haven't had any issues getting things back up and running again.
I actually have a 2nd dock at the other location where I work several days a week and it works flawlessly as well.
I believe having the right combination of displays, without adapters, is the best way to go. I tried some adapters before in my initial testing and didn't like the quality of the display (resolution wise).
Running all the current BIOS and drivers as of the beginning of July.
The Venue has become the only PC/tablet that I utilize for my day-to-day functions as an I.T. Manager. So far so good!
bbevard
12 Posts
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July 21st, 2014 14:00
Have you tried different monitors? I have been using Dell P2210f's at work and my ViewSonic VA2231's at home without issue once I updated the drivers on the tablet itself and used the A01 dock. When I had the A00 dock I would occasionally have an issue but it wasn't consistent.
On another note, I have to agree with the people above that you need to be very selective with your guinea pigs on new technologies/products. Unless your CEO is very understanding and willing to work with potential issues then I would generally select them last be testers.
I also agree that this shouldn't be this difficult. This is a production line from a major corporation. Good luck.
Crusher-2
10 Posts
0
July 22nd, 2014 06:00
I’m the only IT person at the company, 12 servers, 125+ end users and a very limited budget. I’m not afforded the luxury of buying high end equipment just for testing. This also wasn't my decision; he wanted a more portable system because of his frequent travel. The MS Surface Pro 3 doesn't have a doc released yet - not an option. After looking at the possibilities I did recommend the Dell Venue 11 Pro since it has all the options he wanted to replace his laptop/docking station (I was originally pushing for a replacement laptop).
As for the script and not running it correctly I’ve done it logged in as him, as a local admin and as a domain admin, from elevated command prompt etc. Below is what I have ran last logged in as him.
When I run powercfg.exe /Q>C:\PwrCfg.txt and then open the output file I see under “Turn off display after” the “Current AC Power Setting Index: 0x00023280” which is a hex value. Convert that to decimal and its 144000 or 40 hours.
If I can get my hand on the system today I’ll try swapping out the monitors but I’m not holding my breath. This is an issue with the doc not the monitor, I think that’s evident and Dell needs to fix/replace it.
bribiesca
67 Posts
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July 22nd, 2014 07:00
What version of the Dock do you have?
Just order a new one to test. They will take them back at no charge.
Crusher-2
10 Posts
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July 22nd, 2014 07:00
K10A
A01
mijo1
2 Posts
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July 28th, 2014 08:00
lukemcurley
47 Posts
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July 31st, 2014 08:00
Hi Brian, will this driver be available for the Venue 11 (5130)?