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2277367
Dock external video troubleshooting and single thread
Trying to consolidate all of the dock video threads into a single one. This will help me to gather information on what is and is not working out there and get it to engineering to resolve. I'll edit this first post to keep everything updated in one place. This should make it much easier to find information going forward.
Steps to take before reporting an issue:
1) Check the revision on your dock. If you look at the bottom of the dock, you will see a variety of labels. The PPID label is on the right side of the group of labels and will include a revision number at the end. Verify that you have an A01 revision. If you have A00 and if video doesn't work after trying the remaining steps in this guide, contact support and have your A00 replaced with A01.
2) Be sure to update your device to the latest BIOS (currently A11 for the 713x and A07 for the 5130). For the 713x, select the appropriate version for your product.
3) Update to the latest video driver. This is currently 3496 for the 713x and 3366 for the 5130 (note that 5130 driver is bundled in the A06 chipset driver).
4) Connect your monitor(s) to the dock. The preferred method is to use straight DP to DP or HDMI to HDMI cables. Dongles will work, but note that DP dongles must be "active". DP++ dongles (non-active) will not work with this docking station. Passive HDMI dongles are OK. Use good quality cables and dongles. Monitors should be HDCP compliant.
5) Turn monitors on and set up external video either via the Intel graphics driver options or via WIndows Devices/Project option. The 5130 will support the LCD + one external display (two displays can mirror content if desired). The 713x will support the LCD + two external displays (each displaying unique content). The 713x will support daily chained DP 1.2 monitors. Dual external monitors can run at FHD (1920) and a single external monitor via DP can support 2560.
6) At this point, your external monitor should be working. If it is not, a couple of additional troubleshooting steps to take follow.
6.1) Remove and reinsert monitor cable to dock.
6.2) Make sure dock power is good (LED at front of dock should always be on when good power is present)
6.3) Make sure that monitor has correct input source selected and that cabling is routed to correct ports.
6.4) Undock and redock tablet to see if any change occurs.
6.5) For the 713x tablets, try rolling back to the A00 video driver 3316 to see if this makes any difference.
7) If external video is still not working as you expect it to, please post to this thread with the following information.
7.1) Confirmation that you have tried the above steps and that you do indeed have an A01 dock.
7.2) Brand and model number of your monitor(s).
7.3) Setup information (e.g. how is everything connected)
7.4) If using dongles, brand and model number of dongle if known
7.5) Specific problem(s) you are seeing.
Watch for updates to this thread as information develops. I'll be updating below tables fairly frequently - I need to dig up the test reports and add all of that information here soon.
List of monitors confirmed to function:
1907WPc (DVI)
2007WFPb (DVI)
2407WFP (DVI)
E248WFPb (DVI)|
P2213 (DP, DVI)
SP2208WFPt (DP/DVI)
U2410 (DP/HDMI/DVI)
U2413 (DP)
U2711 (DP/HDMI/DVI)
U3011
List of monitors reported to have issues:
U2312 (DP to DP) - No video sync with 3412, seems to work with 3316.
U2412M same issue as U2312
ST2220L (HDMI to HDMI) - Not detected after dock power removed/reinserted. Workaround is to remove HDMI and dock power, plug in power first and then HDMI.
ST2340t (HDMI to HDMI with USB 3.0 touch) - Tablet thinks monitor is USB after suspend/resume
Acer G246HL - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle), another where monitor doesn't work at all.
Dell E198FPf - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
NEC LCD17V-BK - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
Viewsonic VA702b - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
Acer AL1716 - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
E2209Wc - Works via HDMI but not via DP
AOC E2450SWH - HDMI works fine, DP to HDMI (Astrotek AT-DPHDMI-MF Active) flickers. DP to VGA (Comsol DP-VG-AD) flickers. Persistence issues.
Dell P2314H - DP to DP - long delay, doesn't work at all or flicker.
Dell P2314H - DP to DP - long delay for DP monitor to come up after HDMI is working. Ok with monitor power management disabled.
E2209Wc - DP to DVI shows up in displayport topology but monitor won't work.
Dell P2414H - DP only works 10% of the time
Dell P2210 - DP only works 10% of the time
Dell P2210f, 2210t, 2210Hc - Don't work DP to DP
Dell E220Wf - Won't work DP to DVI
Dell 2009Wt - Won't work DP to DVI
Dell 2213 - Some work some don't?
Dell U2413 - No video via active DP to HDMI adapter, works fine with straight DP
Dell 2414Hb & Dell 2009Wt - DP to DP - failure to redetect after dock cycle, only mirrors, won't extend.
HP LA1951g - Flickering when using VGA, OK with HDMI to DVI
P2210f - OK with DP to DP, problematic otherwise.
Dell U2412m - doesn't work with DP
Dell S2240M - Doesn't work with DP to DVI active adapter
P2314H - DP to DP fails to reconnect after sleep cycle
List of dongles confirmed to function:
Cable Matters Gold Plated Active DisplayPort to HDMI Male to Female Adapter (tested on 7130)
Cable Matters Gold Plated Active DisplayPort to DVI Male to Female Adapter (tested on 7130)
Bizlink Dual Link DP to DVI Adapter (sold out for now)
List of dongles confirmed to have issues:
Any DP++ (passive) dongle - dock does not support DP++ (passive) DP dongles.
Thanks!
DELL-Brian B
828 Posts
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July 31st, 2014 08:00
Good news. The new driver has completed validation and looks very positive overall. It will be posted to support.dell.com either today or tomorrow (assuming nothing goes wrong in the process). This version will be A03 and is expected to fix most known issues. There were some persistence issues found with certain monitors, so some of you may still see an issue with monitors not coming back correctly after they sleep/resume. The graphics team is working closely with Intel to resolve that issue as well, but given the number of other issues fixed by A03, we decided to release it now. Please continue to post on this thread for any issues that are found with the new driver. I'll take these back to the graphics team.
Lazerman-2
1 Message
0
July 31st, 2014 08:00
Brian,
Thanks for keeping us all up to date. I thought I had our CEOs issue resolved by using a USB to DVI adapter for his second monitor but yesterday it happened again, monitor was in power saver mode and wouldn't come back. Power cycled the dock and it came back up. The third monitor is on a HDMI to DVI adapter and has never failed. PLEASE provide a download link when available.
Monitor 1 = Tablet - OK
Monitor 2 = USB to DVI Adapter - Fails
Monitor 3 = HDMI to DVI Adapter - OK
Thank you,
Note: Posted this under wrong account. I should have been logged in as Crusher-2
Jeff.Williams
2 Posts
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July 31st, 2014 09:00
Can we get an update on this? I haver heard that this maybe available today or tommorrow. Can you confirm this?
RogerT7
1 Message
0
August 1st, 2014 11:00
7.1) I have Tried all the steps and my dock is A01
7.2) Monitors; Dell: E2210H and Samsung: S24A300B
TV; Toshiba Regza Software:XV645U
7.3) Monitors: DP to HDMI; Monitor HDMI
7.4) Cable Matters Gold Plated Active DisplayPort to HDMI (Mentioned on the post)
7.5) When the dock is connected to the monitors, the monitors enter sleep mode. For the TV, the tablet recognizes the TV but nothing is projected.
chuckbinder
10 Posts
0
August 2nd, 2014 15:00
Can we truly get an accurate update on the driver???
Sometime back you mentioned it should be available at the end of June. Now we are into August and your last update said it would be available within the next day. More than a few days later still no driver posted.
I am past my point of patience with Dell. Please god can we get an accurate expectation of when a driver that works will be posted?
DELL-Brian B
828 Posts
0
August 3rd, 2014 11:00
The driver update is in process and should mirror to support.dell very soon. I had originally expected it to be there last Friday, but something seems to have delayed it. I'm checking with the team to see if this can get posted tomorrow.
neumjan
7 Posts
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August 5th, 2014 01:00
Hi Brian,
thank you for keeping us up to date.
But do you realy think the driver will come out this year? :emotion-7: Tomorrow was yesterday, still no driver released under support.dell.com
Greets
Daniel
bribiesca
67 Posts
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August 5th, 2014 08:00
Driver is now live: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=3DTCD&fileId=3390560770&osCode=WB64A&productCode=dell-venue-11i-pro&languageCode=EN&categoryId=VI
Crusher-2
10 Posts
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August 5th, 2014 09:00
So far so good. I installed the update, removed the USB to DVI adapter, plugged in the 2nd monitor using the DP port & cable, set the screen timeout to 1 minute and tested about 10 times - ok. I also tested it with the screen locked - ok. One strange thing I noticed is that the DP monitor while in sleep mode flickers on and off from time to time.
Time will tell...
TroyKMW
3 Posts
0
August 5th, 2014 11:00
Please post a link to the new thread.
DELL-Brian B
828 Posts
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August 5th, 2014 11:00
Jeff.Williams
2 Posts
0
August 5th, 2014 11:00
I have installed this new driver and it did not make a lot of difference for me. We are using a DP to DVI cable and I noticed listed in the Fixes section on the new driver it only lists DP to DP. Should I need an Active DP to DVI cable for this to work?
Ivan Velez
1 Message
0
August 15th, 2014 09:00
MichaelS81
26 Posts
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September 26th, 2014 01:00
Hi guys,
first, for all that still have problems with A01 Dock and DP connection/three monitor using, we had a couple of A01 docks, non of them has worked. Lucky, one users Dock was totaly defect and we did an exchange of this dock. Then, suprise, the new A01 Dock´s DP wrked and three monitor using, too.
So I went into the wearhouse and pick up a new deliverd dockingstation and changed it against my A01 dock, where DP won´t work, too, and suprise the second, DP was working and three monitor usage, too!
So it seems, someone has labled A00 docks with A01!
Now, I still have problems with this A01 dock and DP usage (three monitor usage).
I´´m using two DELL U2312HM monitors, one is Rev.00 the other is Rev.06.
In most cases, after a short period of standby, the DP display won´t activate after device wakeup. At the graphic settings I can see, the monitor is disconnected and I have to reconnect it.
Please fix this!
Thank you.
hrana1998
7 Posts
0
October 14th, 2014 16:00
Brian, I had my dock swapped this week. Strangely the box label says the dock should be A02 but the dock itself shows A01. How do I know I got the latest version?