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Dock external video troubleshooting and single thread
Trying to consolidate all of the dock video threads into a single one. This will help me to gather information on what is and is not working out there and get it to engineering to resolve. I'll edit this first post to keep everything updated in one place. This should make it much easier to find information going forward.
Steps to take before reporting an issue:
1) Check the revision on your dock. If you look at the bottom of the dock, you will see a variety of labels. The PPID label is on the right side of the group of labels and will include a revision number at the end. Verify that you have an A01 revision. If you have A00 and if video doesn't work after trying the remaining steps in this guide, contact support and have your A00 replaced with A01.
2) Be sure to update your device to the latest BIOS (currently A11 for the 713x and A07 for the 5130). For the 713x, select the appropriate version for your product.
3) Update to the latest video driver. This is currently 3496 for the 713x and 3366 for the 5130 (note that 5130 driver is bundled in the A06 chipset driver).
4) Connect your monitor(s) to the dock. The preferred method is to use straight DP to DP or HDMI to HDMI cables. Dongles will work, but note that DP dongles must be "active". DP++ dongles (non-active) will not work with this docking station. Passive HDMI dongles are OK. Use good quality cables and dongles. Monitors should be HDCP compliant.
5) Turn monitors on and set up external video either via the Intel graphics driver options or via WIndows Devices/Project option. The 5130 will support the LCD + one external display (two displays can mirror content if desired). The 713x will support the LCD + two external displays (each displaying unique content). The 713x will support daily chained DP 1.2 monitors. Dual external monitors can run at FHD (1920) and a single external monitor via DP can support 2560.
6) At this point, your external monitor should be working. If it is not, a couple of additional troubleshooting steps to take follow.
6.1) Remove and reinsert monitor cable to dock.
6.2) Make sure dock power is good (LED at front of dock should always be on when good power is present)
6.3) Make sure that monitor has correct input source selected and that cabling is routed to correct ports.
6.4) Undock and redock tablet to see if any change occurs.
6.5) For the 713x tablets, try rolling back to the A00 video driver 3316 to see if this makes any difference.
7) If external video is still not working as you expect it to, please post to this thread with the following information.
7.1) Confirmation that you have tried the above steps and that you do indeed have an A01 dock.
7.2) Brand and model number of your monitor(s).
7.3) Setup information (e.g. how is everything connected)
7.4) If using dongles, brand and model number of dongle if known
7.5) Specific problem(s) you are seeing.
Watch for updates to this thread as information develops. I'll be updating below tables fairly frequently - I need to dig up the test reports and add all of that information here soon.
List of monitors confirmed to function:
1907WPc (DVI)
2007WFPb (DVI)
2407WFP (DVI)
E248WFPb (DVI)|
P2213 (DP, DVI)
SP2208WFPt (DP/DVI)
U2410 (DP/HDMI/DVI)
U2413 (DP)
U2711 (DP/HDMI/DVI)
U3011
List of monitors reported to have issues:
U2312 (DP to DP) - No video sync with 3412, seems to work with 3316.
U2412M same issue as U2312
ST2220L (HDMI to HDMI) - Not detected after dock power removed/reinserted. Workaround is to remove HDMI and dock power, plug in power first and then HDMI.
ST2340t (HDMI to HDMI with USB 3.0 touch) - Tablet thinks monitor is USB after suspend/resume
Acer G246HL - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle), another where monitor doesn't work at all.
Dell E198FPf - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
NEC LCD17V-BK - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
Viewsonic VA702b - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
Acer AL1716 - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
E2209Wc - Works via HDMI but not via DP
AOC E2450SWH - HDMI works fine, DP to HDMI (Astrotek AT-DPHDMI-MF Active) flickers. DP to VGA (Comsol DP-VG-AD) flickers. Persistence issues.
Dell P2314H - DP to DP - long delay, doesn't work at all or flicker.
Dell P2314H - DP to DP - long delay for DP monitor to come up after HDMI is working. Ok with monitor power management disabled.
E2209Wc - DP to DVI shows up in displayport topology but monitor won't work.
Dell P2414H - DP only works 10% of the time
Dell P2210 - DP only works 10% of the time
Dell P2210f, 2210t, 2210Hc - Don't work DP to DP
Dell E220Wf - Won't work DP to DVI
Dell 2009Wt - Won't work DP to DVI
Dell 2213 - Some work some don't?
Dell U2413 - No video via active DP to HDMI adapter, works fine with straight DP
Dell 2414Hb & Dell 2009Wt - DP to DP - failure to redetect after dock cycle, only mirrors, won't extend.
HP LA1951g - Flickering when using VGA, OK with HDMI to DVI
P2210f - OK with DP to DP, problematic otherwise.
Dell U2412m - doesn't work with DP
Dell S2240M - Doesn't work with DP to DVI active adapter
P2314H - DP to DP fails to reconnect after sleep cycle
List of dongles confirmed to function:
Cable Matters Gold Plated Active DisplayPort to HDMI Male to Female Adapter (tested on 7130)
Cable Matters Gold Plated Active DisplayPort to DVI Male to Female Adapter (tested on 7130)
Bizlink Dual Link DP to DVI Adapter (sold out for now)
List of dongles confirmed to have issues:
Any DP++ (passive) dongle - dock does not support DP++ (passive) DP dongles.
Thanks!
MichaelS81
26 Posts
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October 15th, 2014 00:00
Is there a revision A02? Still have massiv problems with video and A01 docks. >What´s the difference between A01 and A02?
Thank you.
hrana1998
7 Posts
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October 15th, 2014 08:00
The box says A02 but the bottom of the dock says A01. Either there is an A02 revision out there or one is coming because the label for it exists.
NMRAO
2 Posts
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October 21st, 2014 11:00
We ordered 44 tablets with two docks for each tablet, same as yours box sticker A02 & Dock sticker A01.
I am also waiting, hopefully Dell will answer to your question.
MichaelS81
26 Posts
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October 22nd, 2014 06:00
We still have massive problems with Dock graphic´s, too.
It´s still not possible to get a failure-free three-monitor-connection. Often the DP monitor is disconnected after a longer period of standby. Another thing is, that some HDMI monitors won´t work correctly with the dock, means, if you power on the tablet, it won´t power on the HDMI display, you have to power off the display and power on, until it works. In my cases, all samsung monitors, we have, are affected and the problem with DP, all U2312 are effected.
I´m totaly annoyed about the situation.
Someone knows, which changes done between A01 and A02?
Thank you.
lukemcurley
47 Posts
0
October 22nd, 2014 09:00
We got tired of waiting for Dell to fix this issue, this has been an ongoing problem for nearly a year...
Instead we purchased a bunch of StarTech USB to VGA/HDMI adapters and are using them instead for multi-monitor support. Dell have been going around in circles on this one, especially for the Atom based solution.
http://www.startech.com/AV/USB-Video-Adapters/USB-3-to-VGA-External-Video-Card-Multi-Monitor-Adapter~USB32VGAEH
StarTech has multiple options for USB to VGA, DVI, HDMI and they work with the Venue 11, including the Atom based 5130.
MichaelS81
26 Posts
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October 23rd, 2014 01:00
The question is, why is DELL disclaiming this problem so much.
If you call the service, they always don´t know any about such problems, instead of starting to fix this!
johnlee123asd11
4 Posts
0
October 28th, 2014 12:00
Just purchased the Dell U2413 Monitor, the one that you states works with DP, I am using your Mini DP to DP cable, still doesn't work.
hrana1998
7 Posts
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November 2nd, 2014 20:00
MichaelS81
26 Posts
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November 2nd, 2014 23:00
Thanks for the information.
But at the moment, I can´t downöoad the file, it´s not available on the server.
This will fix half of my problems, cause I have some people with Samsung Monitors, the all have the HDMI/sleep problem.
But it seems, the DP problems still not fixed, not any word about DP connection fixing :-(
NMRAO
2 Posts
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November 3rd, 2014 09:00
Thank you for the update. Unfortunately not able to download the file! Please fix the download link ASAP.
MichaelS81
26 Posts
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November 4th, 2014 00:00
Still not possible to download this, dead link since four days....guys...really?
Called the DELl Support to geht this via mail
johnlee123asd11
4 Posts
0
November 12th, 2014 07:00
After 2 months I decided to purchase the DELL 2413M monitor and use a DP to MINI DP whiched worked, but the DP TO DP does not. So if anyone wants to throw more money down and get the expensive monitor this will work.
SimonWhitfield
6 Posts
0
November 12th, 2014 07:00
Hi. We are on the latest A13 BIOS and the Latest A04 graphics drivers and have just used the dock firmware update A02, followed the strict guidelines for the installation and the issues of screens not waking has not gone away, it's really made no difference. We have two screens attached to the dock, one Dell P21xx connected via display port and an iiyama prolite T2336msc touch screen connected via HDMI. Still issues with them waking after going to sleep.
Surely someone by now should have figured out where the problem lies and come up with a proper solution. The latitude e-series docks don't have this issue, is it really that different?
Waiting for the 7140 Venue 11 to be released and the Latitude 7000 2-in-1 (www.dell.com/.../latitude-family-coming-soon) so we can get one trial to see if they have the same issue as they use the same dock.
sporting_exodus
5 Posts
0
November 18th, 2014 03:00
The update files appear to be there now, but no matter what I do, when I run the update it tells me to power down my dock for 15 seconds and try again - over and over again!
The hardware is set up exactly as required (I have tried all combinations!) but no matter what I do it won't run the updates - so perhaps there are still files missing after all?
bbevard
12 Posts
0
November 18th, 2014 09:00
I just did the update about 5 minutes ago on my system and didn't encounter any issues. Did you hit run now from the page? I did notice there were 3 install now links when I launched the updater for the dock. I used the top one. When I swiped right under devices -> project I chose PC screen only during the update. I then changed it back to extend after completing. After restarting my dock everything worked fine so I think the files are ok.