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January 12th, 2026 00:45

Customer forgot password

Customer forgot password requesting password to their PC will be using a serial number

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January 12th, 2026 01:37

If it is your Windows log in password, you can review this video for how to reset your account password in Windows 10  https://www.dell.com/support/contents/en-us/videos/videoplayer/how-to-reset-your-account-password-in-windows-10/6079758913001

If it is one of the BIOS password, BIOS passwords cannot be recovered.  If you have forgotten one of the passwords that is set in the BIOS, contact Dell Technical Support to obtain a password release code.  The password release code is based on the unique password prompt that is generated using information from your Dell PC.

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