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vorillejg

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4 years ago

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vorillejg

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831

August 30th, 2022 16:00

Dell Customer Service = Joke

The extended warranty on my $3500 Precision 7520 expired in June 2022.   Just before the warranty expired, I learned that my expensive laptop did not meet the requirements for an upgrade to Windows 11.  But I heard that sad news from Microsoft, not from Dell.

Does Dell actually have any interest, any interest at all, even a tiny bit, in keeping its noncorporate customers informed and satisfied?

PS  Don't get me started on the bad advice I got from Dell's "Customer Service" about increasing my laptop's memory.  That person had no idea what they were talking about; I spent hundreds of dollars on a useless SSD.