XPS 8700, Intel management engine interface

Question

XPS-8700 circa September, 2013

Newbie here. I know that this issue has been raised here a number of times and I've checked the many posts not only here but also at Microsoft for help with my problem.

Tried a number of the suggestions.

Uninstall driver
Rinstall driver
Upgraded Bios from A13 to A14
Used the Dell components installer to update driver.

Yet I'm still geting the yellow exclamation mark on the device in device manager.

Bit of a background - my hard drive bit the dust a couple of weeks ago. I replaced it with a Samsung SSD drive. Since I had no idea of how to reinstall Windows 10 - I first reinstalled the Windows 8.1 that came with the computer and then continued to upgrade to Windows 10, Home. I have been trying to fix this problem for almost a week and its driving me crazy. Any fresh insight or help is really appreciated!

fireberd · Answer

Install (reinstall) the Intel Chipset drivers, restart the PC and then if you still have the error, reinstall the Intel management engine interface.

One of the things the chipset drivers do is identify all the devices on the motherboard, and the chipset drivers must be installed for many devices to work or work properly.

The Dell chipset listing is an old 2015 version. Suggest you go to Intel, download the Intel scan program that automatically finds drivers and software and then update whatever it lists. If the chipset drivers are not listed, manually download and reinstall them.

https://www.intel.com/content/www/us/en/homepage.html

speedstep · Answer

There are SPECIFIC Drivers not installed.

Description	Download
Intel 8 Series Chipset Driver This package provides Intel 8 Series Chipset Driver Installation and is supported on XPS 8700 running the following Windows Operating systems: Windows 10More details
Intel AMT HECI Driver This package provides Intel AMT HECI (ME Driver) Driver Installation and is supported on XPS 8700 running the following Windows Operating systems: Windows 10.More details

Description

Download

Intel 3160 7260 3165 7265 8260 8265 Bluetooth Driver
This package contains the driver for the Intel 3160, 7260, 3165, 7265, 8260 and 8265 Bluetooth cards. Bluetooth driver is the software that helps your operating system to communicate effectively with Bluetooth devices. This driver is supported on Dell Precision, Inspiron, Vostro, Alienware and XPS laptops that run the Windows 8.1 (64-bit) operating system. It fixes the Bluetooth pairing vulnerability CVE-2018-5383. It also fixes the Bluetooth file transfer issue where it fails while transferring a file greater than 1 MB from the system to another device.More details

Description	Supported OS	Download
Intel 7260 Wireless Driver This package provides Intel 7260 Wireless Driver Installation and is supported on XPS 8700 running the following Windows Operating systems: Windows 7/8.1More details	Windows 7 64-bit WB64A

Description	Download
Foxconn Icon Manager Application This package provides Icon Manager for Memory Card Reader Driver Installation and is supported on XPS 8700 running the following Windows Operating systems: Windows 7 and Windows 8.More details

rallen1st · Answer

Hi - Thanks to both of you f for responding to my query. I tried all that was suggested. In many cases I had more recent drivers installed than what the links were going to provide. Nasty exclamation mark remails in my device manager.

I do notice that when I uninstall the intel management engine interface drive and then do a scan for hardware changes the device comes up without an error - but within minutes goes back to being a problem.

U2CAMEB4ME · Answer

Welcome to the Dell Community  @rallen1st  What is the 'Hardware ID' of the device with the yellow exclamation mark. https://m.wikihow.com/Find-Hardware-ID Best regards, U2

rallen1st · Answer

Hi thanks for responding... here's the hardware ids..

PCI\VEN_8086&DEV_8C3A&SUBSYS_05B71028&REV_04
PCI\VEN_8086&DEV_8C3A&SUBSYS_05B71028
PCI\VEN_8086&DEV_8C3A&CC_078000
PCI\VEN_8086&DEV_8C3A&CC_0780

Thanks

U2CAMEB4ME · Answer

@rallen1st

You may have tried this one already???

https://downloadcenter.intel.com/download/23276/Intel-Management-Engine-Driver-1-5M-for-8-Series-Chipset-Based-Record-Intel-Desktop-Boards?product=72195

Regards,

U2

U2CAMEB4ME · Answer

Your very welcome @rallen1st  Glad to help you resolve your problem. Regards, U2

rallen1st · Answer

Hello!

Wow, this solution seemed to be the trick (so far). Although the software installed an older driver initially - I was able to update the driver and the device still worked without error.

Thanks so much for your help!