Dell XPS 13 9310, Display issue after installing update!

Hey everyone,

same problem here. Screen's been acting up since day 1. It didn't faze much insofar as I thought I had a bunch of update pending but now my computer is bang up to date and the problem remains, I wonder whether the problem is hardware related?

I do not have the problem most of you described. However my colors (the blacks become greys), the contrast and the saturation are acting up whether it's plugged or not. It's really difficult to trigger the issue insofar as I don't know where the problem stems from but I'll try to record a video for clarity's sake. 

Yesterday evening, I was watching a video on YouTube and the screen went all blurry, as if out of the blue the image went from 1080p to 240p. You could barely see what was written on the screen. I should have taken a picture.

I hope to hear back from Dell on the matter, they've been burring their head in the sand until now despite the fact that everything seems to indicate that the problem is generalized and has affected a lot of us.

Got my XPS since Friday last week and everything worked fine until now.

Just encountered the flickering and horizontal lines a few minutes ago. 

I have all the latest drivers and updates installed (Windows 10).
While i was typing the screen suddenly flashed and showed the horizontal lines just for a second. After that, everything was back to normal.

Hoping this doesn't become a thing. 

Same issue for me, Win 10 Home. Just received my XPS13 9310 last week. All drivers are updated and windows/dell/bios updates installed.

Hi! Were you able to fix this? I have the same issue.

Attila

@aheb , were you able to resolve the issue? I am facing the exact same problem. Haven't contacted customer service yet but am planning to

@YassineS , what was the feedback from the dell team?

Thanks @YassineS , I am working with the dell care team right now. My screen behaves slightly differently, more like pixelation for a few seconds and then back to normal. Let's see what they suggest!

You can check my post in the thread! 

Tell me if that fixes the issues for you ! 

Cheers, 

Yassine 

Hello Guys,

Currently I'm testing Yassine's solution. I did all those setting and waiting to see if it works. I need to observe it for some days to be able to say if it works or not. 

I'm in touch with Dell as well. They told me that on system with the problems, changing the display didn't solve the issue.

Br,

Attila

Same issue XPS 13 9310. Has anyone had an official response from Dell on this one?

Am going to try disabling Panel Self Refresh and see if that has any impact.

Hi @YassineS , 

I have EXACTLY the same issues. Random Flickering + Screen which goes black without any reasons. 

It's my second (new) Dell XPS 13 9310. I bought one in october. It has started to have these problems after all the update. I made all the support process with Dell and they agree to change my laptop with a new. I received it at the beginning of december, and, after all the update, all the problems comes back again... 

So I think this is an issue between Dell screen and Intel software because it's still here even if you change the machine..

Honestly DELL, it's a shame to sell such an expensive flasgship laptop, and it is such poor quality.

Hi Guys, 

After doing the settings suggested by @YassineS , my screen is now going black randomly with the same frequency (3-5 times in a couple of hours of usage), although I don't see that random-pixel-screen anymore when this happens. The screen stays black up to 30 sec or more. 

See my video on it on Youtube (I started to film after the screen turned black, indeed):

https://www.youtube.com/watch?v=rZWCa45Vn7E

I'm really getting tired of this sh**t, I paid a lot of money and this is what Dell gave me.

Best regards, 

Attila

Having the same issue with XPS 13 9310 (Windows home). Opened a ticket with Dell support - they are going to send a replacement laptop.